Director IT Compliance and Services (Contractor)
Worked at nation’s largest specialty retailer of hardwood flooring. This role required building a SOX compliance program from ground up and spearheadingPCI DSS certificationproject; hiring and managing Project Manager and Business Analysts responsible for leading critical enterprise initiatives and setting up a Service Desk team to service 650 employees across 150 stores nationwide and corporate office.
·Reported directly to CIO. Had 4 direct reports (2 Sr. Business Analysts; 1 Service Desk Manager and 1 IT SOX Analyst) and indirect reports (3 Service Desk Specialists)
·Streamlined and implemented new SOX processes and procedures reducing 18 control deficiencies to 1 by end of 1st qtr 2009.
·Established access review procedures and ITIL based Change management / problem and incident management processes and controls that resulted in remediating existing deficiencies and passing Q3/Q4’08 internal audit tests.
·Collaborated with Service Desk Manager to establish service desk processes for Incident / Problem / Change Management; create SOPs / revise existing SLAs; which resulted in increasing customer satisfaction.
·Hired IT SOX Analyst to manage and review the operating effectiveness of existing IT general controls. Reviewed, critiqued quarterly Internal Audit test reports prepared by IT SOX Analyst and provided recommendations before submitting test results to Director Internal Audit and E&Y.
·Performed annual performance reviews for all direct reports.