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Work experience

Feb 2009Present

Sales & Customer Service

Hartland Institute of Health & Education

•Currently supervise up to three employees.

•Implemented a new ecommerce site for Hartland Publication’s online store using Magento Commerce.

•Developed and supervised the reorganization of merchandise in our store to encourage multiple purchases (placed books by the same author together; categorized books by subject matter so that customers interested in a certain topic would see a wider selection).

•Coordinated with design department for the development of marketing material and advertisements for print and online.

•Received in-bound sales calls, determined customer needs and recommended products that met customers’ needs, ensuring a pleasant customer experience.

•Personally met and networked with suppliers and retail customers at trade shows and events such as GYC.

•Supervised operations during Hartland events to ensure pleasant shopping experiences for walk-in guests.

Mar 2002Feb 2009

Video Production & Sales

Hartland Institute of Health & Education

•Researched, designed, and implemented plans to convert media production to a digital workflow and improve production quality.

•Assisted in logistical planning when the media department split from the publishing department in 2005.

•Designed and implemented various workflow procedures for "programmed" operations (order processing, duplication, inventory control).

•Established and maintained a departmental production calendar.

•Directed most productions.

•Instructed college level video production classes.

•Supervised staff of up to seven employees.

Jan 2001Mar 2002

Publishing Warehouse & Sales Intern

Hartland Institute of Health & Education

•Significantly reduced amount of steps in processing orders, enabling same-day order delivery.

•Temporarily performed department director duties, after previous director resigned; maintained operations, and directed a product expo during an institute event.


Mar 2008Present


Strayer University
Mar 1999Jun 2004


Hartland College
Sep 1994Jun 1998

High School

Western School of Technology & Environmental Science


Customer Service & Inside, Inbound Sales
Adobe (Photoshop & Acrobat)
Microsoft Office (Word, Excel, Access, Powerpoint, Outlook)
MAS-90 (Accounting, Billing, & Inventory Control Software) (CRM software)