David Du Fresne

  • Cataumet US-MA
David Du Fresne

Work History

Work History
1998 - 2010

West VAR Senior Sales Representative - Team Leader

Tech Data Corporation

Lead 3-person team coordinating all aspects of sales and client services for 26 major accounts generating $3M per month. Diffuse customer concerns with tact and determination, persisting until problems are resolved to the customer’s satisfaction while ensuring profitability.

Identify and prevent slippage, assess progress and mitigate account shortfalls employing MTD/QTD Excel spreadsheet, Access tracker, and dimensional drill down strategies. Manage lead generation, bid pricing, and promotional programs as experienced user of Seibel client database and contract manager software.

  • Achieved status as top Pinnacle Club performer with overall attainment of GP$ 118% and GM 106% of goal ending fiscal year 2009. 
  • Creatively expanded sales $1.5M in 8 months for major account by recommending large product purchases through reserve program eliminating client's need to warehouse products.
  • After assuming Team Leader role in 2007, directed aggressive account growth efforts resulting in achieving GP$ 125% and GM 107% in 2008.
  • Recouped large Panasonic ToughBook account by politely and persistently demonstrating company benefits and offering personal, detail-oriented service.
  • Recipient of 100% Club Award on more than 5 occasions.
1997 - 1998

Select Sales Representative

Tech Data Corporation
  • Gained valuable new sales skills and increased order accuracy and follow-up.
  • Grew new and small accounts by creating new customer profile call out sheet, using data to provide personal, customized service.
1996 - 1997

Customer Service Representative

Tech Data Corporation
  • Resolved shipping, credit, and return issues via thorough investigation and detailed follow-through.
  • Reconciled internal and external customer issues from close collaboration with members of sales team.
1993 - 1996

Customer Service Agent - Cargo Division

Delta Airlines
  • Provided cargo price quotes, tracking, and routing, accounting for inventory and air bills via Cargofax software.
  • Promptly responded to complaints, following through until issues were resolved.
1992 - 1994

Museum Educator

Great Explorations

  • Taught education classes to local community, schools, daycare, and youth organizations.
  • Tailored tours to the specific needs of each group, using entertaining stories and visual aids to capture their attention and involve them in the learning experience.

Education

Education
1987 - 1991

Bachelor of Science

Eckerd College

Minor in Business Management

Summary

Industry Expertise • Relationship Management • Revenue Growth

Award-winning, persuasive sales professional with more than 12 years’ experience managing high-tech, high-volume accounts. Reputation for developing loyal customer base; not afraid to venture beyond traditional sales techniques to satisfy clients. Thorough, organized, and goal-oriented; meet or exceed daily productivity objectives while adapting to evolving company needs. Strong technical background; remain current on industry trends and evolving technologies. Reputation of building strong relationships with customers, fellow employees and all levels of management.

Areas of expertise include:

  • Account Acquisition & Management
  • New Business Development
  • Competitive Management
  • High Closing Ratio
  • Add-on Sales/Product Up-Selling
  • Key Account Management & Expansion
  • Vendor Relations/Negotiations
  • Distribution/Delivery Coordination

Continuing Education

Achieved Apple Product Professional Senior-Level recognition 2009 and 2010.

Professional Tele-selling, Applied Concepts Institute

Negotiation and Influence, Shapiro Negotiations Institute

Technical Expertise

Software: Rumba, One Desk, E Vision, Siebel, Microsoft Office (Word, Excel, Outlook), Office Communicator, Mac Mail, iLife, iWork, Parallels, LightSpeed

Hardware: Build personal computers as a hobby.