Nicole Kardell-Mills

Resident Apartment Manager/Customer Service Specialist


To obtain full time employment with a company that will utilize my previous work history and experience to achieve company goals; and one that operates with the highest level of customer service for their clients, vendors, and employees.

Work experience

Work experience

Resident Apartment Manager

Apr 2005 - Dec 2015
Ferguson & Brewer Investment Co.

Overall office management and daily operations of entire property including: accounts receivable, accounts payable, resident relations, customer service, heavy customer/resident traffic flow,  property marketing, unit marketing,  budget management, directed and scheduled maintenance technicians, scheduled all vendor appointments, inventory,  ordering,  process applicant and resident paperwork, resolve concerns/complaints, handle after-hour emergencies, adhere to  all company policies, as well as, company  mission statement, and finally…do all of it with a smile

Resident Apartment Manager

Dec 2003 - Apr 2005
Professional Apartment Management(PAM) Inc

Overall office management(Subsidised Property) including:  accounts receivable,  resident relations, customer service,  marketing, unit showing's, answer phones, assisted customers and tenants, processed new applications and interim qualifications, rent collection, computer entry, scheduled work orders, scheduled maintenance, reports and communitcated with corporate office daily.

Insurance Billing Specialist

May 1996 - Dec 2003
Access Dental Corp.

 Private insurance and Medi-Cal dental billing, CPT and ICD9 coding, patient billing, accounts receivable, posted charges and payments to computer,  aging reports, customer service , appointment scheduling, answered phones, assisted patients, insurance verification and follow-up; front desk operations,  communicated to corporate office regularly.

Medical Services Clerk

Dec 1995 - May 1996
Mercy Medical Center

 Front desk operations, patient check in/out, insurance verification, medical billing, medical records, scheduled office and lab  appointments, surgery scheduling, customer service, assisted patients, doctors and nurses, answered phones and reported to management regularly.



High School Diploma

1985 - 1990
North Valley Christian High School

College Preperatory Studies

Nail Technician/ Manicurist

1995 - 1996
Shasta School of Cosmetology

Nail Technician Course, 250 Hours of study.