Summary

Business Development  Overseeing the sales & marketing operations, & achieving increased sales growth in the Outlets across the region.  Developing periodic business plans & strategies, in coordination with macro plans of organization.  Planning & scheduling individual/ team assignments to achieve the pre set goals within time, quality & cost parameters. Formulating /short term strategic plans to enhance operations.  Tracking market/ competitor trends to keep abreast the changing client’s requirement/ expectations.  Identifying areas of crucial importance in the process driven business of the company & facilitated development of adequate systems to streamline the same. Operations’ Planning & Management  Independently manage all aspects of management with key focus on profitability.  Drive profitable operations and adopt modern management practices.  Formulation & implementation of standard operating procedures to ensure high quality of services  & customer satisfaction.  Coordinate with Projects and Design team for rollout of the Business Units as per schedule. Channel Sales/ Franchisee Management  Developing new business partners to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product.  Chalking out budget plans to achieve the desired targets.  Effectively reorganized unit offices in my state so as to optimize customer service requirement & efficient coverage of the potential markets.  Managing supply chain, involve in vendor development there by increasing the profitability of the store.  Identifying and appointing appropriate franchisees for different business locations. Team Management  Provide direction, motivation and training to the Unit Managers for ensuring optimum performance.  Recruiting, mentoring & training personnel & managers to deliver quality.

Work History

Work History
Jan 2008 - Jun 2009

Regional Manager

Reliance Entertainment
• Expansion and setting up of the cinema chain “BIG Cinemas” across South India. • Effectively manage the team of Business Development, Set up and Liaison. • Plan, implement and manage the business development activities. • To perform qualitative and quantitative research with existing and potential competition • To perform sales, trend, and profitability analysis. • To identify business opportunities, generate leads, understand client and prepare proposals. • Negotiate with clients, developers on commercials and drive to close business deal agreements. • Liaison with various Govt. departments for permissions and approvals. • Interaction with all internal departments like Design, Projects and Legal to conclude a deal.
Feb 2005 - Dec 2007

Senior Manager Operations -Hospitality

Reliance Industries Ltd
• Reporting to the Regional Manager- South India • Responsible for the operation of 10 profit centres in Tamilnadu State & 7 in AP. • Setting up of Highway Convenience along the major National Highways. • Ensuring desired standards for the store are consistently met. • Delivering and exceeding sales of all stores operating plan targets. • Developing the people to their maximum capability. • Accountabilities for the performance of the channel team. • Training, store policies, brand integrity and market awareness as well as store assurance
Nov 2004 - Feb 2005

Resort Manager/Consultant

Mayajaal Entertainment Ltd
• Reporting to the Directors • Responsible for the day-to-day progress of the Project hotel. • Framing the Standard Operations Procedures • Setting up of the service standards for the various departments. • Recruitment of departmental heads and the team members • Finalizing on the furniture and interior designing • Deciding the room rent and special rates • Presentation of the review meeting to the board of Directors.
Oct 2000 - Nov 2004

Resort Manager

Best Western Swagath, Kovalam, India
• Reporting to the Managing Director • Responsible for the day-to-day management of the hotel • Responsible for planning, organizing, directing and coordinating the work and resources • Involved in running services like front-of-house (reception, concierge, reservation) and food, beverage management etc • Management and monitoring of staff at work. • Responsible for smooth running customer services • Preparing budgets and marketing strategies, and formulating targets for the business
Oct 1997 - May 2000

Retail Manger Unit

Ayamas Food Corporation Sdn Bhd,Malaysia
• Reporting to Area Manager • Managing and motivating a team to increase sales and ensure efficiency; • Managing stock levels and making key decisions about stock control; • Analyzing sales figures and forecasting future sales volumes to maximize profits; • Analyzing and interpreting trends to facilitate planning; • Assuring standards for quality, customer service and health and safety are met; • Organizing special promotions, displays and events; • Being Updated on competitors sales & marketing initiative • Effective use of information technology for data analysis and forward planning;

Education

Education
2002 - 2004

MA

Annamalai University
1994 - 1997

3 Yr Diploma in Hotel Management and catering Technology

Srinivas College of Hotel Mangement
1991 - 1994

Pre Degree

University of Kerala