David Naccarato

David Naccarato

Work History

Work History
Jun 2006 - Present

Customer Service Representative

Sam's Club

Basic Customer services, such as cash-out, knowledge of products and product location, etc., and general courtesy.

Feb 2010 - Present

Member Service Representative (MSR1)

Mid-Hudson Valley Federal Credit Union

I provide member services, such as:

- Loan, Mortgage, and Credit Card payments/options

- Account Balance Inquiries

- Account Withdrawals and Deposits

- Other basic banking procedures and services


Sep 2007 - Jun 2009

Help Desk Associate

SUNY Potsdam

Duties Included, but not not limited to:

- Providing Tier One Help Desk support to faculty, staff, and students.

- Customer support via a ticket tracking system to manage and document job resolution.

- Problem solving and troubleshooting hardware and software issues.

- Driver support, reformats, loading windows/OSX, reinstalls, high level application de-bugging.

- Installation of memory, hard drives, and cd-rom.

- Transportation and safety management of equipment.

- Assisting with maintenance and management of disc images, IE, building and copying.

I have experience troubleshooting the following programs:

OS Support

  - Windows XP

  - Mac OS X 10.4 and later

  - Application Support

  - Microsoft Office Suite 2003 and later

  - Open Office

  - Nero

  - Thunderbird

  - File Maker

  - Mac Mail

  - Ultra VNC

  - Timbuktu

  - Chicken of the VNC

  - Meeting Maker

  - Spybot Ad-aware

  - Malawarebytes AntiMalaware

  - "7- zip" Compressing Technology

  - Winzip

Browser Support

  - Firefox

  - Internet Explorer

  - Safari

  - Blackboard

I also gained basic Networking skills, including the following:

- Ethernet: Primarily connecting and basic troubleshooting techniques.

- Private Networking Access: Understanding shared space and "helios" accounts. (In SUNY Potsdam, a Helios is a shared space that all faculty and staff received as part of the SUNY Potsdam Network).

- Providing Support for the Local Intranet: Supporting student and faculty "SUNY" accounts, such as password changes and account management.

- Utilization of VPN networks.

I was also involved in SUNY CTS (Computer Technology Services) relations with the student body, via the student assembly.


Aug 2009 - Present

In Process

SUNY Ulster

I am currently attending SUNY Ulster in hopes to further my abilities as a troubleshooter. The Applied Associates in Science degree prepares me to get the Cisco Certified Network Associates(CCNA) and the Cisco Certified Network Professionals degree(CCNP), as well as becoming A+ certified.

I currently hold a 3.39 Cumulative Grade Point Average, and Have completed the following Networking-Related courses with the following letter grades:

- Networking 101 Networking Fundamentals: A

- Networking 102 Routing Protocols and Concepts: A

- Operating Systems and Utilities: B+

- Networking 103 LAN Swithing and Wireless: A

Classes currently in Session (including projected letter grades):

- Networking 104 Accessing the WAN: A

- Microsoft Server 2003: A

- Microcomputer Hardware CIS 215: A

Aug 2007 - Jun 2009

SUNY Potsdam

Extracurricular Activities and Involvement:

- The Potsdam Pitches (an advanced a capella singing group)

- Student Assembly

- Video Gaming Club

- Rugby

- Ultimate Frisbee



Microsoft Server

Hands on experience with the following:   - Active Directory - DHCP and BOOTP (legacy) servers - DNS - Local and Network Printers


I have a thorough understanding of CISCO Networking.    General   - TCP/IP Stack - 7 layer OSI Model - Troubleshooting   Routing   - I understand all current LAN routing protocols such as: RIP, RIPv2, EIGRP, OSPF. - I understand how packets move through the network. - When looking at routing tables I see the paths the projected routes take.   Switching   - Vlans - Trunking - STP   WAN (Beginner - Level familiarity)   - PPP - HDLC - Frame Relay - ACLs - NAT - DHCP


In my experience at SUNY Potsdam, I learned not only how to fix singular issues but the heuristics behind troubleshooting; I learned how to ask the right questions and look for the warning signs.   I have been developing my troubleshooting skills at SUNY Ulster where I attend school for Network Administration.  I have attended a year's time.


I have a great deal of interest in computing, gaming, athletics, nutrition, music, people, and learning.


I am seeking a rewarding opportunity to further my experience in the fields of Information Technology and Hardware Maintenance, and use my skills to become an asset to a great company.



Julie Jansen

Supervises Personal Teller Machine operation and maintains rapport with employees and members.

Karl Wick

Teaches Cisco Networking at SUNY Ulster. Has a large amount of knowledge and experience with networking, hardware,and software in the IT Field.