MANAGER/SALES REPRESENTATIVESeven years experience in supporting and operating automotive repair service centers. A self-starter with a track record as a owner, manager and sales representative.Experienced at managing teams of technicians and service representatives. Hands-on manager heavily involved in planning, budgeting and manpower allocation. In-depth automotive repair knowledge with exceptional people skills, able to develop customer relationships and serve as a liaison between technicians and customers.
Jul 2003 - Mar 2010
Meineke Car Care Center
Responsible for the day to day shop operation including customer greetings, problem analysis, written estimates, creating customer information file and sales transaction processing.
On a daily basis working with technicians to diagnose, repair and perform preventative maintenance on customer vehicles. Responsible for recognizing and selling additional repair/maintenance needs.
Accountable for the installations of automotive products and services, shop personal, store image and safety.
Perform inventory review daily. Analyze customer retention reports. Create and verify end-of-day sales reports. Verify processing of merchant services(POS), cash and corporate report transmissions.