Work experience

Work experience
Feb 2012 - Present

Sr. Technical Consultant

Sutherland Global Services

A confident and reliable Sr. Technical Support Consultant with 3+ years of experience in working with computers and resolving any support issues

Job Summary

  • Handling inbound chats
  • Initial point of contact for Desktop and Laptop technical issues
  • Installation and configuration of network Printers.
  • Outlook configurations and support
  • Identifying and cleaning up virus infections


May 2010 - May 2011

Diploma in foreign Accounting

G-TEC Computer Education

Ms Office,Computer Basics, Windows, Word, Excel, PowerPoint, Internet, E-mail,Basic Theory of Accounting,Computerized Accounting packages Tally , DacEasy, PeachTree, Wings



- Excellent customer facing skills.
- Pleasant personality and positive attitude towards customer.
-Provide excellent service to the customers.
-Experience in Windows, Mac and Microsoft office.
- Ability to explain clearly the technical procedures to customers


Apr 2009 - Sep 2011

Bachelor in commerce

Calicut Unniversity

Completed B.Com with English, Cooperation, Company law and Accounting as main papers.

Mar 2007 - Apr 2008

Plus two

St. Dominic's Convent School

Completed Plus Two (Commerce) from Central Board of Secondary education.

Passport details

Passport No           :    J 4965674
Place of Issue        :    Malappuram
Date of Issue         :    22-11-2010
Date of Expiry      :    21-11-2020   

Personal Details

Name                                      Niveed P K
Father’s Name                    R Kumar
Gender and Nationality    Male, Indian
Date of Birth                       09-10-1990
Religion                                Hindu
Marital Status                     Single
Languages Known          English, Malayalam, Hindi


I hereby declare that the above mentioned information are true and correct to the best of my knowledge and belief.

Niveed P K