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Work experience

Feb 2012Present

Sr. Technical Consultant

Sutherland Global Services

A confident and reliable Sr. Technical Support Consultant with 3+ years of experience in working with computers and resolving any support issues

Job Summary

  • Handling inbound chats
  • Initial point of contact for Desktop and Laptop technical issues
  • Installation and configuration of network Printers.
  • Outlook configurations and support
  • Identifying and cleaning up virus infections

Certifications

May 2010May 2011

Diploma in foreign Accounting

G-TEC Computer Education

Ms Office,Computer Basics, Windows, Word, Excel, PowerPoint, Internet, E-mail,Basic Theory of Accounting,Computerized Accounting packages Tally , DacEasy, PeachTree, Wings

Skills

- Excellent customer facing skills.
- Pleasant personality and positive attitude towards customer.
-Provide excellent service to the customers.
-Experience in Windows, Mac and Microsoft office.
- Ability to explain clearly the technical procedures to customers

Education

Apr 2009Sep 2011

Bachelor in commerce

Calicut Unniversity

Completed B.Com with English, Cooperation, Company law and Accounting as main papers.

Mar 2007Apr 2008

Plus two

St. Dominic's Convent School

Completed Plus Two (Commerce) from Central Board of Secondary education.

Passport details

Passport No           :    J 4965674
Place of Issue        :    Malappuram
Date of Issue         :    22-11-2010
Date of Expiry      :    21-11-2020   

Personal Details

Name                                      Niveed P K
Father’s Name                    R Kumar
Gender and Nationality    Male, Indian
Date of Birth                       09-10-1990
Religion                                Hindu
Marital Status                     Single
Languages Known          English, Malayalam, Hindi

Declaration

I hereby declare that the above mentioned information are true and correct to the best of my knowledge and belief.

Niveed P K