Nivedita S

  • 22, 2nd Main, Telecom Colony, NTY Layout, Mysore Road, Bangalore - 560026

Current Title : LMS Consultant and Freelance Trainer

Core Competencies

Training and Facilitating
Creative Writing
English Language Evaluation
Quality Evaluation and Assurance
Communications Coaching and Feedback Delivery
Leadership and Life Coaching
Project Management
Program Management
Risk and People Management
Organizational Skills
Presentation, Reporting, and Documentation Skills
Resource Allocation

Work Summary

Skills

Senior Process Associate

Accenture Services Pvt. Ltd
Jul 21, 2008 – June 9, 2010

LMS Consultant (Project Management)

Vidyaniketan Public School
May 15, 2015 - Present

Soft Skills Trainer (Freelance)

Indian Institute of Mind Power Training
Sep 01, 2015 - Present

Program Manager

Jyeshta Trust (NGO)
Jun 1, 2014 – May 10, 2015

Communication Coach / Universal Coach

Convergys India Services Pvt. Ltd.
Mar 1, 2012 – Jul 4, 2013

Senior Technical Support Officer

Convergys India Services Pvt. Ltd
Nov 19, 2010 – Feb 29, 2012

Certifications

Certifications
Aug 2015

Soft Skills Trainer

Indian Institute of Mind Power Training

Certification Accredited by IAO

Aug 2015

ITIL Foundation

Novel Vista

Information Technology Infrastructure Library - Foundation

Jul 2015

Certified NLP Practitioner

NLP Coaching Academy

Certified Neuro Linguistic Programming Practitioner

Jul 2015

Certified Associate Leadership and Life Coach

NLP Coaching Academy

Certified Life Coach

Feb 2011

Six Sigma White Belt

Convergys India Services Pvt. Ltd.
Oct 2010

Certified Security Expert

Appin Technology Lab

Certificate in Basic Network Security

Aug 2010

Cisco Certified Network Associate

NIIT Technologies

Participation Certificate

Work History

Work History
Sep 2015 - Present

Soft Skills Trainer (Freelance)

Indian Institute of Mind Power Training, Bangalore
  • Individual contributor, reporting to the CEO.
  • Collaborated with other trainers and conducted trainings for participants.
  • Facilitated training sessions and ensured participants’ comfort.
  • Write high quality content and blog posts on the organization’s website.
  • Managed telephonic, personal, and email enquiries of prospective clients and participants.
  • Prepare and send daily, weekly, and monthly reports to the operational head, as and when applicable.
  • Developed training module for workshops
May 2015 - Present

LMS Consultant (Project Management)

Vidyaniketan Public School, Bangalore
  • Individual contributor, reporting to the Director – Academics.
  • Collaborate with, and Train teachers of all levels to develop and deploy content onto the e-learning portal.
  • Creation of site layout and user interface for end user (student) utilization.
  • Create, customize, and generate reports of students’ activity on the portal to be submitted to teachers and principal.
  • Designed and Implemented tool for booking institute facilities.
  • Wrote content and finalized layout for revamping the school website.
Jun 2014 - May 2015

Program Manager

Jyeshta Trust (NGO)
  • Delivering set goals on-scope, on-time, on-Budget, and to required quality.
  • Organize and Chair operational meetings, collate status and progress of tasks/issues/risks for reporting, and communication to all stakeholders.
  • Demonstrated a high degree of initiative and drive to get things done.
  • Prepare presentations, spreadsheets, correspondence and other appropriate documents, as may be necessary from time to time.
  • Ensure follow up items for all meetings are recorded and closure is tracked.
  • Write high quality content for blog posts on the organization’s website.
  • Designed flyers and business cards for the organization.
Mar 2012 - Jul 2013

Communications Coach / Universal Coach

Convergys India Services Pvt Ltd.
  • Won the monthly ACE award and Power of One award
  • Prepare month end reports on CSAT and communication scores and areas of improvement as per Operations requirement.
  • Take part in team meetings with Team Leads and Operations and provide improvement plans and conduct trainings as required.
  • Mentor new coaches on roles and responsibilities, and process knowledge in case of process rollover/handover.
  • Participated in Internal Language acceptability audits and recommended changes.
  • Conducted Communication and Culture Training and Pre-Process assessments for new hires in the way of mock calls.
  • Make outbound calls to dissatisfied customers and perform Post-Survey Recovery in a Business to Business environment
  • Took part in Client Business Reviews on monthly, quarterly and yearly basis and recommended solutions successfully.
Nov 2010 - Feb 2012

Senior Technical Support Officer

Convergys India Services Pvt Ltd.
  • Assisted in installing, identifying and troubleshooting customer issues relating to legacy and current Microsoft Office products like Outlook, PowerPoint, Publisher and MS Works.
  • Effectively use Microsoft Knowledge Base to research new and unknown errors and contribute ideas to work towards updating resolution and improve productivity.
  • Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.
  • Won Monthly ACE awards and Quarterly awards for consistent performance.
  • Effectively communicated with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Mentored new agents on process knowledge and hands-on experience
Jul 2008 - Jun 2010

Senior Process Associate

Accenture Services Pvt Ltd.
  • Assisted in identifying and troubleshooting user problems relating to Internet connectivity, modem and router configuration, and TCP/IP configuration
  • Assisted in creating and troubleshooting on client webmail.
  • Performed upgrades, installation of software and essential desktop troubleshooting. Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.
  • Demonstrated exceptional skills in professionalism, responsiveness and pacifying irate end-users.
  • Mentored new agents on process knowledge and hands-on experience.

Education

Education
Jun 2014 - Present

Post Graduate Diploma in Pre Primary Teachers Training

Symbiosis Center for Distance Learning

Teachers Training Program

Jun 2005 - Apr 2008

Bachelor of Commerce

NMKRV College For Women, Bangalore University

Specialization in Finance and Tax Procedure and Practice.

Jun 2003 - Mar 2005

Pre-University College (PUC)

Vidyaniketan PU College

Karnataka State Pre University Board

Mar 2003

10th (AISSE)

Vidyaniketan Public School

Central Board of Secondary Education

Declaration

I do declare that the above details are true to the best of my knowledge.

Nivedita S

Date :