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Summary

Extensive experience from management, sales, support and development in the international IT environment. Worked with customer interaction and satisfaction for more than 19 years. Accustomed to work in multi-cultural environments across borders. Worked and lived in Switzerland for 4 years.

Strong motivator and relationship builder that brings the best out of teams. Customer focused with a successful track record to deliver on promise, to meet and exceed customer’s expectations.

Objective

The best role for me would be something working closely with the customer. This could be as a consultant manager, consultant, service manager, project manager, department manager or customer operations manager. It could also be as IT manager for a company or a group, preferably where I could have an influence on operations as well as future frameworks in order to improve the company’s competitiveness and quality. 

Interest

I really enjoy good food and wine. I like preparing food and having friends home for dinner. My interest in wine formed during our years in Switzerland and I keep our cellar stocked with interesting wines ever since.

Apart from golf, I play various racket sports, primarily badminton and squash. Long walks and jogging, and skiing during winter, are other interests. I have a great love for music, with just about everything from classical to modern pop in my collection, with an emphasis on French music. I also go now and again to the theatre and opera.

I enjoy travelling, especially to French wine districts; France’s film and cultural aspects are also an interest. 

References

Håkan Karlsson

Håkan was CEO at Dataunit when I worked there as a Consultant Mgr and Senior Management Consultant. He also became an internal “customer” to me when I moved to Citat as IT Director.

Annika Magnusson

Annika and I met the first time in -85, when she was head of administration at Sypro and I was a SW Consultant. Then she was the CEO at Dataunit (a Citat company) when I was hired there in 2001 as Consultant Mgr and Senior Management Consultant. She then moved on to be VP of HR for the whole Citat group. There she has seen my work as Quality Mgr and IT & Procurement Director at the Citat Group where we had the same manager, the CEO of Citat Group. When the CEO left Citat in November 2008, after Edita bought Citat, Annika became my manager and was also appointed VP of HR for the whole Edita group (1100 employees in 3 countries).

Profile

Profile

Extensive experience from management, sales, support and development in the international IT environment. Worked with customer interaction and satisfaction for more than 18 years. Accustomed to work in multi-cultural environments across borders. Worked and lived in Switzerland for 4 years.

Strong motivator and relationship builder that brings the best out of teams. Customer focused with a successful track record to deliver on promise, to meet and exceed customer’s expectations.

Personality

Inspires confidence and respect, diplomatic, reliable, trustworthy, strong integrity.

Management

Motivator, team builder, confidence builder, encourages and promotes own initiatives, makes people grow in their roles and responsibilities.

Portfolio

Work experience

Jul 2006May 2009

IT, purchasing and quality director

Citat AB

Responsible for operations and support of all IT systems within the Citat Group, which at its peak had 450 employees in ten companies at eight offices. Staff and budget responsibility for the IT department with six staff and an annual budget of SEK 12 million. Quality manager for Citat Group, with responsibility for ISO9001 certification. Purchasing manager, tasked with analysing and improving efficiency of purchasing across the group by negotiating framework agreements and reassessing common procedures.

Sep 2001Jun 2006

Consultant manager, senior consultant, IT manager and quality manager

Dataunit AB

Staffing responsibility for a team of consultants, key account manager and in charge of new sales. Carried out process investigation of how a municipal government should organise its IT operations and how a customer magazine production company could improve production efficiency. Senior project manager for a telecom company during introduction of restricted intranet access. Quality manager for a large development project for the Swedish Armed Forces. From 2004, also hired internally as IT manager and quality manager to parent company Citat. Took company to ISO 9001 standard and achieved certification for Citat Group; had staffing and budget responsibility for internal IT operations within the Citat Group.

Nov 2000Dec 2000

European Operations Manager

Aerzone

Responsible for building up a European organisation for handling orders, delivery and support for a company providing wireless broadband at airports and other public locations. The company was closed down by the owner.

Aug 2000Oct 2000

Branch Manager

Responsible for order-handling, delivery, customer care and support departments for a corporate broadband provider. Focused on staff development so employees could take on more responsibility and demonstrate more initiative, thereby improving efficiency and employee satisfaction. Staffing responsibility for a total of 60 people, of whom four reported directly to me.

Sep 1997Jul 2000

Manager, Business Management, and during 2000, IT Manager

Silicon Graphics Manufacturing SARL

Main contact for all European offices and head office in the US for escalated issues, delivery problems, unique customer solutions, priority issues and customer visits to the factory. Responsible for monitoring and following up the factory’s delivery quality. Staffing responsibility for four people. As IT Manager, responsible for the company’s European CRM system.

May 1990Sep 1997

Senior Systems Engineer, Head of training

Silicon Graphics AB

Technical sale support and software support with responsibility for high-performance computers. Carried out assessments, held customer meetings and presentations and, in later years, was responsible for the newly established consultancy business. Head of training – produced, planned and delivered training in Unix and system administration.

Jan 1985May 1990

Consultant

Sypro AB

Design and programming in real time with different languages and operating systems.

Feb 1984Dec 1984

Designer

Standard Radio & Telefon AB

Design of new short-wave radio models.

Education

Jan 1995May 1997

Executive MBA

University of Uppsala

Executive MBA in International Business Management. Among top 10% in class. Thesis work about multimedia on the Internet.

Sep 1979Feb 1984

Master of Science, Electrical Engineering

Royal Institute of Technology

Major in telecommunications. Among first 5% to graduate in class. Thesis work about FLIR – Forward Looking Infrared systems.

Skills

General IT
 I have more than 25 years experience from the IT industry, but are still eager and wiling to learn new things and take on new challenges.

Certifications

Sep 2002Jun 2003

ISO 9000:2001 Internal Auditor

ÅF-SIFU
Sep 2002Sep 2002

Certified ISO 9000:2000 and TickIT auditor

ITQ Nordic Institute