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Nishit Joshi

Customer Support Specialist

Work experience

2003Present

Marketing Analyst 

VIP Powernet Inc, Houston, Texas
  • Managing online guides and directories related to affiliate marketing websites.
  • Implemented Google Analytics, Google Web Master Tools for online advertisement.
  • Contacted the companies for setting up new Dial up Internet Services, Web Design, Web Hosting and VOIP Services.
  • Worked on a portion of Software Development Project with the team.(UMS-University Management System & EMR – Electronic Medical Software).
  • Worked on several customer service back-ends and portals like C-Panel, Kayako etc.
  • Identifying and evaluating prospective clients, exploring the possibilities of expanding the client base, penetrating new markets, maintaining liaison with prospects/clients and acting as an interface between business unit and clients.
  • Preparing budget, ensuring execution of performance management activities and meeting the target, guiding and mentoring project execution teams and preparing collaterals and sales support materials.
  • Evaluate and analyze marketing strategy and effectiveness, ensuring consistency with corporate standards.
  • Develop methods and procedure for data collection and marketing through pertinent shows and company sponsored events and internet.
  • Handling the team of more than 100 people including the clients.
  • Arranging the meeting on a weekly basis for solving issues and future plans.
19992001

Business Administrator

Medical International Hospital, Guinee, West Africa
  • Managed collection forecasting, target, setting and monitoring patient’s trend and ratio.
  • Arranged meetings with company’s Doctors’ for new contracts and negotiating deals.
  • Contacted General Practitioners, Physicians, Medical Associations, Medicals Clubs, Nursing homes, Clinics etc. for referring patients.
  • Also followed with accounting department for collection, follow-up receivables accounts and created monthly billing for patients, companies, and clubs.
  • Managing the international staff of 100 people including the Doctors and Nurses
  • Arranging meeting on a weekly basis with all the staff Directors.

Education

1999

Masters in Business Administrations

VIMS, Salem, India


1997

Bachelors in Commerce

PDM College, Rajkot, India

Languages

English, French

License & Certifications

20152016

Adult & Pediatric CPR and AED First Aid Certificate

Pro First Aid
2012

Web Developer

Houston Community College

Skills

8
Communication 

Excellent Communication skills with ready to accept new challenges or difficulties and face them in a capable and professional manner

6
Personality

Positive and confident personality blended with a strong work ethic and careful attention to details.

10
100 % Dedication

Finishing the full time job schedule within less time frame with dedicated and organized behavior.