Nishit Joshi

Customer Support Specialist

Work History

Work History
2007 - Present

Marketing Specialist

VIP Powernet Inc, Houston, Texas
  • Managing online guides and directories related to affiliation marketing websites.
  • Provided high standard of support to the Dial up & VOIP customers.
  • Implemented Google Analytics, Google Web Master Tools for online advertisement.
  • Contacted the companies for setting up new Dial up Internet Services, Web Design, Web Hosting and VOIP Services.
  • Worked on a portion of Software Development Project with the team.(UMS-University Management System & EMR – Electronic Medical Software).
  • Worked on several customer service back-ends and portals like C-Panel, Kayako etc.
2014 - 2015

Night Auditor

TMI Hospitality-Hampton Inn, Stafford, Texas
  • Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management review.
  • Settle credit card charges through batch processing.
  • Processed payments, made reservations, and checked guests in and out of the hotel.
  • Resolved accounting discrepancies, posting issues, night audit errors, guest issues etc.
  • Close & balance accounts and made sure that any necessary corrections are made immediately.
  • Extend quality customer care services at all times to customers.
  • Preparing and Setting up Continental Breakfast for the morning breakfast serving staff.
2005 - 2006

Front Desk

Ramada Inn, Rochelle Park, New Jersey
  • Greet each hotel guest and make them feel like a welcome guest.
  • Complete over 80 to 100 registration per day into the hotel in a prompt and courteous manner, prepares for large groups (American Sign Language Groups, Korean Travel Groups) check-ins & check-outs.
  • Answered inquiries pertaining to hotel services, guest registration, group meetings and travel directions, or make recommendations regarding shopping, dining or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange for shuttle service and assist with other guest transport as per needs.
  • Managed Sunday Brunch, Wedding Package and special events check-in packages.
2002 - 2005

Senior Leasing Agent

Seibco Management, Houston, Texas
  • Establish rent prices, agreement and policies with TAA, HAA and ensure monthly rent payments using Tenant Pro Software.
  • Supervise the apartment’s maintenance staff and interact with them on daily basis.
  • Working on monthly budget and Inventory to make sure that the maintenance supply tally with the work orders.
  • Inspect property and fix problems relating to plumbing, electricity, leakage, etc.
1999 - 2001

Accountant & Sales Representative

Medical International Hospital, Guinee, West Africa
  • Managed collection forecasting, target, setting and monitoring patient’s trend and ratio.
  • Arranged meetings with company’s Doctors’ for new contracts and negotiating deals.
  • Contacted General Practitioners, Physicians, Medical Associations, Medicals Clubs, Nursing homes, Clinics etc. for referring patients.
  • Also followed with accounting department for collection, follow-up receivables accounts and created monthly billing for patients, companies, and clubs.

Education

Education
1999

M.B.A

VIMS, Salem, India


1997

B.Com

PDM College, Rajkot, India

Languages

License & Certifications

Certifications
2015

Adult & Pediatric CPR and AED First Aid Certificate

Pro First Aid
2014

CDL - Commercial Driver Licence - Class A

DPS, Texas
2012

Web Developer

Houston Community College

Skills

Skills
8
Communication 

Excellent Communication skills with ready to accept new challenges or difficulties and face them in a capable and professional manner

7
Personality

Positive and confident personality blended with a strong work ethic and careful attention to details.

10
100 % Dedication

Finishing the full time job schedule within less time frame with dedicated and organized behavior.