Customer Support Executive
Transform Solution Pvt Ltd
• To understand client needs and requirements as per project and make targets and execute plan to achieve it in short span of time.
• To coach colleagues as per project and allocate modules as per expertise. The diverse projects that I was accountable was Web research, Translation processes, Inquiry handling, Order processing, ecommerce solutions, Store keeping, Content writing and Business specific market analysis.
• Virtual assistant, email support and voice interaction with direct clients when and where needed.
• To discuss and deliver business development plans and strategy which may lead to expand projects and scope.
• Analyze and run Quality check procedures to maintain standards on daily basis.
• Merge, format, re-organize and submit results to clients on daily basis.
• Maintain individual clients and associates time sheets on daily basis.