Nisarg Patel

  • Surat Gujarat
Nisarg Patel

Customer Support Executive

Career Objective

To gain the position of a Customer Care Executive wherein my customer service skills will make a notable contribution towards the growth of the organization.

Summary

My basic objective of joining this industry is to enhance my experience, skills & sharing it with others around the world. I can evaluate myself as a Confident, Motivated, Enthusiastic & Well Skilled to proceed others projects towards more of success.

I am a creative, adaptive and tech-focused professional, offering over a decade of experience as a researcher, Virtual Assistance and Customer Support Representative. I offer innovative problem-solving skills, with experience analyzing and synthesizing quantitative and qualitative information, identifying patterns, discovering vulnerabilities and drawing meaningful inferences and conclusions.

Work History

Work History
Jul 2012 - Present

Customer Support Executive

Transform Solution Pvt Ltd

• To understand client needs and requirements as per project and make targets and execute plan to achieve it in short span of time.
• To coach colleagues as per project and allocate modules as per expertise. The diverse projects that I was accountable was Web research, Translation processes, Inquiry handling, Order processing, ecommerce solutions, Store keeping, Content writing and Business specific market analysis.
• Virtual assistant, email support and voice interaction with direct clients when and where needed.
• To discuss and deliver business development plans and strategy which may lead to expand projects and scope.
• Analyze and run Quality check procedures to maintain standards on daily basis.
• Merge, format, re-organize and submit results to clients on daily basis.
• Maintain individual clients and associates time sheets on daily basis.

Education

Education
Jun 2008 - Jun 2012

Bachelor of Engineering

Srinivas Institute of Technology

I had completed my bachelors degree from the Mangalore based engineering college which is approved by Visvesvaray Technological University. I had completed my degree in Electronics and Communication Engineering. I had participated various seminar and competition which are as below:

  • Participated in Information search, analysis and presentation seminar held at Srinivas Institute of Technology

  • Participated in national project exhibition help at Srinivas Institute of Technology

  • Undergone a short term training program on PC assembly and troubleshooting organized by Srinivas Institute of Technology

  • Participated in management skill workshop held at Srinivas Institute of Technology

Professional strengths

      • Outstanding communication and interpersonal skills
      • Excellent time management and organizational skills
      • Persuasive, emphatic with good problem solving skills
      • Good knowledge of Microsoft Outlook, excel and Internet Explorer
      • Ability to deal with external and internal customer support in a professional manner
      • Quick learner, detail oriented and ability to adapt to new processes in limited time frame
      • Multi tasking skills and ability to work under pressure

Skills

Skills

Communication

Excellent communication skills, developed through experience in customer service, telemarketing, email handling, Lead Generation, Marketing Survey.

Computer skills

Proficient computer literacy proven through work experience in Software Support, PC Troubleshooting, spreadsheet tabulations, social media coordination.

Research skills

I can find information on (almost) anything that's out there. I'm tenacious, driven and self-directed. I work hard on honing my research skills and connections to derive deeper and smarter insights.

Leadership

Exceptional leadership skills developed through work experience in Transform Solution Pvt Ltd.

Adaptability

Flexible team player who prospers in a fast-paced work environment based on past experience like working in night shifts, working on various project at a same time, giving more time for the project deadlines. 

Interpersonal skills

Interpersonal and relationship building skills proven through work experience in Transform Solution Pvt Ltd. Help arranging team events to make team member work together to increase productivity of the team, helping each team member for their queries and motivate them to archive higher goals.

Achievements

        • Receive Golden Star Performer for the Month February 2013 at Transform Solution Pvt Ltd
        • Receive Silver Star Performer for the Month March 2013 at Transform Solution Pvt Ltd
        • Receive Golden Star Performer for the Month July 2013 at Transform Solution Pvt Ltd
        • Receive Golden Star Performer for the Month August 2013 at Transform Solution Pvt Ltd
        • Receive Silver Star Performer for the Month September 2013 at Transform Solution Pvt Ltd
        • Receive Bronze Start Performer for the Year 2013 at Transform Solution Pvt Ltd

Personal Details

Name : Nisarg Satishbhai Patel

Date of Birth : 15-Oct-1988

Nationality : Indian

Marital Status : Married

Language Known : English, Hindi, Gujarati.