Download PDF

Profile Summary

Enthusiastic and dedicated professional with extensive experience across all areas of management. An exceptional leader, who is able to develop and motivate others to achieve targets, Can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, Performs effectively even within a highly pressurised working environment.


  • Business Processes Improvement
  • Vendors Management 
  • Back-end supervision 
  • Team Building & Operational Training
  • Complaint Handling & Resolution
  • Cost-Reduction Strategies
  • Workforce Management
  • Resource Forecasting 
  • Automation of Processes

Work experience

Jul 2007Present

Assistant Manager Customer Operations (MNP)

Ufone GSM - Etisalat

Currently Working as an Assistant Manager MNP(Mobile Number Portability). Position is responsible for following things:

  • To ensure that the assigned team performing up to the required standards
  • To ensure smooth MNP operations
  • Problem escalation to IT/Other operators
  • Inter-operator coordination
  • Coordination with PMD (Pakistan MNP Database G Limited) 

Previously, As an  Assistant manager Looked after two more units of customer operations. Major role/contributions are:

  • To look after the back end issues of nation wide franchises
  • Teach and train the franchises regarding any new addition or change in existing process
  • Digital archiving/scanning of various kinds of customer forms
  • Automation of commissioning processes
  • Process for Package conversions
  • Automation of documents receiving mechanism
  • Train and supervise 27 customer service executives and 2 senior executives.
  • Manage back-end operations to ensure friendly and efficient transactions
Jul 2006Jun 2007

Team Lead Support Centre

Ufone GSM - Etisalat
Jun 2001Jun 2006

Customer Service Executive

Ufone GSM - Etisalat




Al-Khair Univeristy Islamabad

Majors in Information Technology



Gomal Unversity Dera Ismail Khan Pakistan

Summary of Trainings

Attended the following Workshops:

  • Smart Phone friendly operator
  • Strategic Time Management
  • Leader 4 Ever
  • Behavioral Interviewing Skills
  • One Minute Manager
  • Super Teams For Customer Friendly Service
  • Groom Yourself For Success
  • Creating Moment Of Magic (Cs Related Training)
  • Spirit Of Soul
  • Ms Excel

Computer Skills

  • Microsoft Office Excel,
  • Word,
  • Power Point,
  • Access and Windows.
  • knowledge of SQL as well