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Work experience

DHS / Homeland Security

2015-05Present

Transportation Security Officer / Insider Threat Team

Protected the traveling public by screening passengers, baggage and cargo
Conducting screening activities at airport to provide commercial services to the public
Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers
Maintained close communication with supervisors about any issues that might reveal a weakness or vulnerable area of security screening
Participated in information briefings concerning security sensitive
Provided friendly customer service to travelers

Screening employees at access doors
Observing surroundings for possible threats
Acting Lead / Briefing Team
Training new additions to the team

Capital One Bank

2010-112015-04

Supervisor / Lead

Process transaction within established policies and procedures
Making sure branch meets monthly/quarterly/yearly goals and hitting KPI targets
Custodian of the cash dispenser, vault, and ATM
Coaching tellers and bankers to continue to shine with mystery shops
Outbound calling - calling customers and making appointments
Opening and closing branch while following bank procedure
Researching errors for customers
Responsible for all operations in the branch (passing audit in 2012 with 100% and may 2013 with a total of 98.3% “operations 100%“)
Opening/Maintenance on accounts and safe deposits
Holding meetings between the tellers, Making schedules and Training new hire
Managerial Duties - acting manager and assistant manager
Completing reports at the beginning and ending of the night

Bath & Body Works

2009-102010-04

Customer Service

Customer service : assisting customer, helping them find what they need and selling products to fit their needs
Handling money : cash register or handling bank deposits
Following corporate policy and procedures

Sunny Transmission

2008-092009-08

Clerical Assistant

Answering phones and directing calls where needed and setting appointment
Employee payroll and schedule
Clerical assistant

Education

Richmond Hill & Lawrence High

High School

Yearbook committee

Photography

Area of Expertise

Programs

Microsoft Word, Excel, Powerpoint, Photoshop

Typing Speed

80-100 wpm

Making effective decisions

In both crisis & routine situations

Soft Skills

Customer Service, Strong Work Ethic, Adaptability, Critical Thinking, Time Management, Leadership