I like challenge my talents and enable me to make significant contributions. I desire to work in stimulating team environments that promote the inter-change of ideas. I am a Self Motivated Person with a positive attitude. I like traveling, explore new places, playing strategic games (Snooker).
- Around 8 years of overall professional experience which includes my experience working as a Call Centre Executive as a Technical Support, Graphics Designer, and US IT Recruitment.
- Delivered multiple roles during career including Senior Executive / Senior Support Executive / Senior IT Recruiter for various mission during my work tenure.
- Experience in working on Portals like Dice, Monster, CB, C2C.
- Experience in leading teams onsite model.
- Ability to quickly understand business requirement and help come up with robust solutions and have good positive attitude towards my set goals.
- Flexibility to work under various environments and desire to work and learn different Upcoming Technologies and also a good team player.
Oct 2011 - Present
Sr. US IT Consultant
A recruiting position where I can achieve career growth while utilizing my recruiting experience to make a positive contribution to an organization. Enhance my recruiting skills and improve my future prospects. From my resume you will see that I have gained a good experience in to IT Recruiting role over a year. Also I was promoted as a candidate’s information verifier in 6 Months.
- Experienced in the recruiting and placement of Information Technology, Middle Management, Executive Management, and Technical professionals in a wide range of company sizes and industries.
- Cross Verifying Candidate’s information by calling up candidate. Updating about the same to the account manager with fraudulent activities happening with regards to the submission.
- Negotiated billing rates on different Tax terms like 1099, W2, Corp-Corp and also Permanent positions for consultants and their prospective client companies according to applicant skill level & job offer.
- Maintain good Candidate database for future requirements.
- Experienced in Temporary, Contract, Consulting, Contract to Hire, Permanent Placement,
- Extensive experience in screening, presenting, interviewing, qualifying talent, negotiations, and closing experience.
- Experience identifying new business and recruiting opportunities through reference checking, networking, etc.
- Excellent phone and negotiation skills such as salary, package and relocation.
- Ambitious, self-starter, with the ability to organize and prioritize assigned tasks.
- Experienced using various creative recruiting techniques to find talent needed that includes: the internet, job boards, organizations and associations, Groups and Networks.
Aug 2009 - Sep 2011
Intelenet Global Services
Intelenet Global Services is a Captive Company deals into Banking. It Provides Customer Services to the end user in terms of Barclays Credit / Debit Accounts into United Kingdom.
As a CC Executive Services Includes:
- Catering end user with their account information.
- Helping them with more improved services.
- Tagging their accounts with different / relevant information.
- Providing them more detailed information on the charges applied on their account.
- Providing more information on their billing cycle.
- Giving waivers on the customer’s account.
- Mentioning follow-ups on customer’s account ensuring end-to-end resolution provided to the customer
- Mentoring new arrivals on the floor for a right support.
Jan 2006 - Aug 2009
Tech Support Executive / Team Lead
Esaya Software India Pvt. Ltd.
Esaya Software is a software company based in United States. They have developed their own software called “TRUESWITCH”.True-switch software helps user to transfer data from one email account to another email account. True-switch is a paid services used by different services providers like AOL, Comcast, Verizon, Netzero, SBC yahoo, earthlink, etc. Joined ESAYA as a Technical Support Executive. Promoted as a Team Lead with more responsibility.
- Responsible for helping End Users to install TRUESWITCH software in their computer.
- Also involved in replying their email and providing support to transfer data to their new email account.
- 24x 7 supports in 3 different shifts.
- Raising tickets to developers if the customer’s data is not complete transferred to their new email account.
- Keeping a track on the tickets raised and updating user’s regarding their data transferred.
- Also transfer data manually by logging into user accounts.
- Updating users with the new services applicable on their account with TRUESWITCH.
- Maintaining a good relationship with the user’s.
- Communicating with the team and creating reports of daily activities directly to the Manager.
2005 - 2006
Akruti Graphics is an advertising company deals specifically into advertising different companies.
- As a designer responsible designing different layouts as per the client’s requirement.
- Responsible to complete a particular job within the given TAT (Turn around Time).
- Involved in checking a printing quality of a particular job.
- Creating logo’s for the company.
Technologies:Coraldraw9 / 10 / 11 / 12, Photoshop, Pagemaker, Internet.