Nirav Intwala

Interest

I like challenge my talents and enable me to make significant contributions.  I desire to work in stimulating team environments that promote the inter-change of ideas. I am a Self Motivated Person with a positive attitude. I like traveling, explore new places, playing strategic games (Snooker).

Summary

  • Around 8 years of overall professional experience which includes my experience working as a Call Centre Executive as a Technical Support, Graphics Designer, and US IT Recruitment.
  • Delivered multiple roles during career including Senior Executive / Senior Support Executive / Senior IT Recruiter for various mission during my work tenure.
  • Expertise lies into recruited consultants for various Permanent / fulltime, Contracts, positions on various technologies like SAP (CRM / PP / SCM / SD / HCM / PLM / FICO / APO / MM / MI / EAM/ ABAP / IS Retail / Net weaver / FI-CO / BI / BO), Oracle, .Net, ASP. Net, C#, C++, C, Java, J2EE, Flex, Spring, Hibernate, PHP, Web Developer, Programmer, Software Engineer, Oracle, MySQL, C/C++, Silverlight, .NET, JQuery, CSS, HTML, JSP, Project Manager, Product Manager, Network Administrator, Windows, Linux, Unix, AIX, Solaris, Ruby on Rails, Ajax, XML, JavaScript, Winform, Agile, Oracle finance, iOS developer, Oracle Fusion Middleware, Testing (manual / automation / Functional / Mobility / Video / Set-top-box), Mainframe, Websphere portal, Ab Initio, Android, ETL, MicroStrategy, Oracle EBS (E-Business Suit) & Supply Chain, WFM, OTM (Oracle Transportation Management), Health Care & Insurance domain, MDM (Master data Management), EUC-Win 7 migration, Pega PRPC, Oracle BRM, MSTR, PeopleSoft AP, Oracle BI Publisher, Maximo, Oracle PL/SQL, Dynamic CRM, Hyperion FDQM (Financial Data Quality Management), GRC (Governance Risk Compliance), Hybris, Dementra, Fatwire, Sitecore, Siebel UCM (Siebel Universal Customer Master), HFM (Hyperion Financial Management), IBM Filenet, Adobe CQ5, CADD, MOSS, Windows Azure, ITIL, ITSM, Virtualization, Oracle Retek, AS/400, EPM (Enterprise Performance Management), IBM Lombardi, Java Front End, Infrastructure, MS Dynamics etc.
  • Experience in working on Portals like Dice, Monster, CB, C2C.
  • Experience in leading teams onsite model.
  • Ability to quickly understand business requirement and help come up with robust solutions and have good positive attitude towards my set goals.
  • Flexibility to work under various environments and desire to work and learn different Upcoming Technologies and also a good team player.

Work History

Work History
Oct 2011 - Present

Sr. US IT Consultant

MINT RPO

A recruiting position where I can achieve career growth while utilizing my recruiting experience to make a positive contribution to an organization. Enhance my recruiting skills and improve my future prospects. From my resume you will see that I have gained a good experience in to IT Recruiting role over a year. Also I was promoted as a candidate’s information verifier in 6 Months.

  • Experienced in the recruiting and placement of Information Technology, Middle Management, Executive Management, and Technical professionals in a wide range of company sizes and industries.
  • Cross Verifying Candidate’s information by calling up candidate. Updating about the same to the account manager with fraudulent activities happening with regards to the submission.
  • Negotiated billing rates on different Tax terms like 1099, W2, Corp-Corp and also Permanent positions for consultants and their prospective client companies according to applicant skill level & job offer.
  • Maintain good Candidate database for future requirements.
  • Experienced in Temporary, Contract, Consulting, Contract to Hire, Permanent Placement,
  • Extensive experience in screening, presenting, interviewing, qualifying talent, negotiations, and closing experience.
  • Experience identifying new business and recruiting opportunities through reference checking, networking, etc.
  • Excellent phone and negotiation skills such as salary, package and relocation.
  • Ambitious, self-starter, with the ability to organize and prioritize assigned tasks.
  • Experienced using various creative recruiting techniques to find talent needed that includes: the internet, job boards, organizations and associations, Groups and Networks.
Aug 2009 - Sep 2011

Sr. Executive

Intelenet Global Services

Intelenet Global Services is a Captive Company deals into Banking. It Provides Customer Services to the end user in terms of Barclays Credit / Debit Accounts into United Kingdom.

As a CC Executive Services Includes:

  • Catering end user with their account information.
  • Helping them with more improved services.
  • Tagging their accounts with different / relevant information.
  • Providing them more detailed information on the charges applied on their account.
  • Providing more information on their billing cycle.
  • Giving waivers on the customer’s account.
  • Mentioning follow-ups on customer’s account ensuring end-to-end resolution provided to the customer
  • Mentoring new arrivals on the floor for a right support.
Jan 2006 - Aug 2009

Tech Support Executive / Team Lead

Esaya Software India Pvt. Ltd.

Esaya Software is a software company based in United States. They have developed their own software called “TRUESWITCH”.True-switch software helps user to transfer data from one email account to another email account. True-switch is a paid services used by different services providers like AOL, Comcast, Verizon, Netzero, SBC yahoo, earthlink, etc. Joined ESAYA as a Technical Support Executive. Promoted as a Team Lead with more responsibility.

Responsibilities:

  • Responsible for helping End Users to install TRUESWITCH software in their computer.
  • Also involved in replying their email and providing support to transfer data to their new email account.
  • 24x 7 supports in 3 different shifts.
  • Raising tickets to developers if the customer’s data is not complete transferred to their new email account.
  • Keeping a track on the tickets raised and updating user’s regarding their data transferred.
  • Also transfer data manually by logging into user accounts.
  • Updating users with the new services applicable on their account with TRUESWITCH.
  • Maintaining a good relationship with the user’s.
  • Communicating with the team and creating reports of daily activities directly to the Manager.
2005 - 2006

Graphics Designer

Akruti Graphics

Akruti Graphics is an advertising company deals specifically into advertising different companies.

Responsibilities:

  • As a designer responsible designing different layouts as per the client’s requirement.
  • Responsible to complete a particular job within the given TAT (Turn around Time).
  • Involved in checking a printing quality of a particular job.
  • Creating logo’s for the company.

Technologies:Coraldraw9 / 10 / 11 / 12, Photoshop, Pagemaker, Internet.

Education

Education
2003 - Present

Bachelor's

Mumbai University

Skills

Skills

Software Corel draw, Photoshop, MS Word, Excel, Powerpoint,

Domain Knowledge Banking, Health Care and IT

Portals Used Dice, Monster, CB, C2C

Operating Systems Windows XP/Vista/MAC