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Summary

Over five years experience in local and remote support, certified Microsoft operating systems and communication networks. Extensive knowledge in handling and troubleshooting hardware and software.

Education

2011Present

B.A

Sapir College

B.A degree in Software and information systems, Sapir College Ben-Gurion University

19992001

"ORT School " - Rechovot Israel

Practical Engineer degree - Faculty of Architecture

Certifications

20112012

MCITP & VCP

Microsoft, John Bryce College, Herzliya

Certified Server and Network Administrator, Visualization and Security.

Work experience

2009Present

Junior System & PC Technician IT department

HP

• Troubleshooting software and hardware, Microsoft-based operating systems, Android & IOS.

• Working with configuration manager (SCCM, 2012), and Terminal Server.
• Management, installation and maintenance of working stations, printing centers and servers.

• Remote support for the end users in the company global deployment (over 8,000 stations in over 40 sites).

• Responsibility for handling a variety of applications: WebEx, Office, including 365, Adobe, Citrix, Cisco and Check Point VPN, Firewalls, Intranet and Internet, working with mobile devices with security, Mail application And the Company's internal software.

• Maintenance and Backup a variety of the company's servers

• Troubleshooting and working under time pressure and using smart escalating

 • Management of training centers for users, both new and veteran.

20072009

Shift manager at the factory shop floor, Kibbutz Magen

Plastic Magen

• Responsibility for four to six employees of the manufacturing floor.

• Technical responsibility for the maintenance of 10-12 machines.

• Product quality assurance

• Training and mentoring of new employees.

20062007

Machine Operator

"Tama" Factory
20042005

Security Officer and a Medic, Security Unit

- "Bromine Compounds", ICL

Military Service

2001-2004

Israel Defense Force – Intelligence Corps ( classified )

Languages

 Hebrew -mother tongue 

English -fluent

Text section

*Willingness to travel abroad

**Reference upon request.