Over five years experience in local and remote support, certified Microsoft operating systems and communication networks. Extensive knowledge in handling and troubleshooting hardware and software.


2011 - Present


Sapir College

B.A degree in Software and information systems, Sapir College Ben-Gurion University

1999 - 2001

"ORT School " - Rechovot Israel

Practical Engineer degree - Faculty of Architecture


2011 - 2012


Microsoft, John Bryce College, Herzliya

Certified Server and Network Administrator, Visualization and Security.

Work experience

Work experience
2009 - Present

Junior System & PC Technician IT department


• Troubleshooting software and hardware, Microsoft-based operating systems, Android & IOS.

• Working with configuration manager (SCCM, 2012), and Terminal Server.
• Management, installation and maintenance of working stations, printing centers and servers.

• Remote support for the end users in the company global deployment (over 8,000 stations in over 40 sites).

• Responsibility for handling a variety of applications: WebEx, Office, including 365, Adobe, Citrix, Cisco and Check Point VPN, Firewalls, Intranet and Internet, working with mobile devices with security, Mail application And the Company's internal software.

• Maintenance and Backup a variety of the company's servers

• Troubleshooting and working under time pressure and using smart escalating

 • Management of training centers for users, both new and veteran.

2007 - 2009

Shift manager at the factory shop floor, Kibbutz Magen

Plastic Magen

• Responsibility for four to six employees of the manufacturing floor.

• Technical responsibility for the maintenance of 10-12 machines.

• Product quality assurance

• Training and mentoring of new employees.

2006 - 2007

Machine Operator

"Tama" Factory
2004 - 2005

Security Officer and a Medic, Security Unit

- "Bromine Compounds", ICL

Military Service


Israel Defense Force – Intelligence Corps ( classified )


 Hebrew -mother tongue 

English -fluent

*Willingness to travel abroad

**Reference upon request.