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Heather Freitag

Customer focused Representative with a proven capacity to trouble shoot issues to ensure customer satisfaction.


  • HIgh customer service standards
  • Strong problem solving skills
  • Trouble shooting skills
  • Active listening skills
  • Courteous demeanor
  • Adaptive team player
  • Meticulous attention to detail
  • Resourceful
  • Understands grammar
  • Excellent communication skills
  • Computer-savvy
  • Strong interpersonal skills
  • Customer service oriented
  • Critical thinker
  • Deadline oriented
  • Adobe photoshop
  • CorelDraw


  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product promotions and orders.
  • Maintained professional relationships resulting in returning clientele.

Work experience

Jul 2015Aug 2015

Tattoo Artist

Diamond In The Ruff Tattoo Co

Assisted clients with decision making. Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax.  Critiqued other artists' work and gave constructive feedback.

Jun 2011Apr 2014

Tattoo Artist

Next Level Tattoo

Incorporated fine oils and acrylics to create custom paintings and murals.  Produced imaginative illustrations in an efficient and timely manner.  Critiqued other artists' work and gave constructive feedback.  Created a series of rough sketches for review, revisions and approval.  Mentored other artists on quality standards and improvements.  Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Expressed appreciation and invited clients to return to the store.  Promptly responded to general inquiry from members, staff and clients via mail, e-mail and fax.  Assisted customers with store and product complaints.  Guaranteed positive customer experiences and resolved all customer complaints.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Jun 2007Apr 2008

Data Entry


Verified that information in the computer system was up-to-date and accurate.  Verified and logged in deadlines for responding to daily inquiries.  Created monthly reports for records, closed terminated records and completed chart audits.  Compiled statistical information for special reports.  Organized billing and invoice data.


Aug 2000Jun 2001

Hiwassee College

Pre-Vet.  MInor in English.  Advanced Biology coursework.