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Skilled in word processing and spreadsheet software, including Microsoft Word, Excel and Access. Also have knowledge in internet connectivity, computer’s maintenance and programming. Have excellent interpersonal relationship and organizational skills, always updated about world political and economic situation. Experienced in providing quality service to customers that surpass their expectations. Can speak Portuguese, Spanish and English as well. 

Work experience

Jan 2000Present


Xerox Company

Customer service, Franklin House of Pizza, Franklin, MA April 2005 - present

·Take orders by telephone and walk-in customers

·Prepare food, sandwiches and pizzas

·Treat customers as unique and focus in their satisfaction

Xerox Company, University Campus, Brazil


·Provide students and teachers service as copies, booklets and other documents

·Create and organize data base of all documents available for copy

·Create of website with services available and automating transfer of files to be printed

·Control of sales and machinery maintenance

·Create of chats and spreadsheet reporting sales and supplies stock

RD Enterprise, Brazil 1995-1998

·Budget estimate for apartment building

·Plan, estimate and execution of material purchases

·Create and organize data base of purchases

·Provide monthly reports of purchases and suppliers payments

·Provide financial reports to clients/co-owners

·Management and maintenance of computer network

·Visit construction fields for accurate estimate and interpersonal relationship with employees,

          supervising their safety procedures

·Assist with payroll preparation and entered data on spreadsheet 


Jan 1998Present

Bachelor Business Administrator


Bachelor in Business Administration, Catholic Institute of Minas Gerais, Brazil (1999)

·Concentration in Administrative Management

·Computer operation

·Business communication

·Interpersonal relationship

·Customer satisfaction

Programmer and Computer technician, Cotemig, Brazil (1993)

·Software development (Pascal, Cobol and Basic), database administration, system administration,

          future requirements planning, PC hardware/software support, user support and daily operations


Network+ (2009)