Product & Operations
Spearheaded company's collections operations, recovering over $30,000 in delinquencies and reducing default rates by 75%.
Designed and executed experiments that informed product and business strategy decisions.
Built and trained a chat-bot to automate first-tier customer support.
Gathered insight from customer data to help develop a risk model for the company's revenue factoring program.
Worked closely with a multitude of vendors to streamline the company's payment processes.