Nilesh Ramwani

  • Mumbai, Maharashtra
Nilesh Ramwani

Client Servicing

Work History

Work History
Dec 2014 - Present

Head - Client Servicing

Pegasus Conference Services Pvt
    • Assistant Manager(MICE & Client Servicing). Ltd Gather a cross functional team of people who can work together on the event; collaborate with people across various levels and teams towards achieving set milestones/targets.

    • Work with the graphic designer to develop promotional materials.

    • Employ new and effective techniques in managing events to ensure that each event is unique and impactful.

    • Understanding the client requirements and then customizing the product/services as per their needs. Maintaining relationship with all potential and existing clients.

    • To liaise with the visa team closely on the visa cases relevant to travel requirements.

    • Negotiating hotel tariffs and accommodation packages. 

    • Manage operational and administrative functions to ensure specific events are delivered efficiently.

    • Set, communicate and maintain timelines and priorities on every event.

Jul 2014 - Nov 2014

Assistant Manager

Panoramic Group of Companies
  • Developing new corporate clients and sustain existing clients through good relations

  • . Overall planning and end-to-end execution of events.

  • Experience to work on itineraries, make recommendations as per client requirements both for domestic as well as international requirements.

  • Excellent knowledge and experience in the travel industry and other travel related services.

Mar 2012 - Jul 2014

Assistant Manager

Pegasus Conference Services Pvt Ltd
  • Researching and identifying sales opportunity, generating leads, target identification and classification. 

  • Maintaining relationship with all potential and existing clients.

  • Negotiating hotel tariffs and accommodation packages. Customizing events and services to suit client requirements.

  • Managing all corporate events from conceptualization to delivery.

May 2010 - Nov 2010

Telephone Technical Support Advisor

Electronic Data Systems
  • To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.

  • Demonstrating empathy by consistently seeing the customers point of view. To demonstrate and deliver exceptional problem solving and trouble shooting skills.

  • To proactively seek feedback from coaches and managers to look at ways of improving the customer experience.

Education

Education
2005 - 2006

Higher Secondary School Certificate

National Institute of Open Schooling

Obtained a First Class

2003 - 2004

Secondary School Certificate

Ashok Academy

Obtained a First Class

Language Proficiency

Fluent in English, Hindi & Sindhi

Client Feedback

"...

Good job by both Minal Gupta & Nilesh Ramwani…Minal understood our requirements in no time and

suggested few good things as a result we could manage to finalise the deal in 2-3 days and we could

manage to organize the event in less than 3 weeks time…..Nilesh is a great guy who took care each of us

and my guests are very pleased with him ….His customer orientation is well appreciated …..Bottom line is

that I felt like he was one of us !!!" - Rakesh Dhalbisoi (Dealer Meet, Pattaya)

"One of the most loving, pushing and delivering organization, the team is just Wonderful Shlok!
To every single details from Creatives (Sagar T)…with on field execution(Sagar, Dharmesh and Nilesh) your team made it possible.
We had some last minute crisis, but the team was so passionate and made sure we got that out.
Finally thanks you so much for making our BIO team proud as our event was a sheer success!" - Divyraj Singh, Aditya Birla Financial Services (Marketing Offsite)

Other Details:

Nationality - Indian

Passport Number - H1373459

Valid Until: 30.10.2018

Date of Birth: 31.05.1988

Marital Status: Married

Skills

Skills

Ability to handle surprises

Proven ability at managing curve balls and last minute client requirements.

Product Knowledge

Awareness of destinations and customization of packages to client requirements.

Team Management

Ability to administer and coordinate with multiple teams to execute events efficiently.

Planning & Organising

Manage duties through planning, time optimization, detail orientation and prioritization.

Client Servicing

Customer relationship, retention and optimization

References

References

Lorelei-Ann Watts / Manager - Human Resources at Triumph International

Worked on multiple events for Triumph International in close coordination with the Human Resource lead.

Shlok KT / Director Pegasus Conference Services Private Ltd.