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Work experience

05.2017Present

E-Commerce Specialist and Team Head Deputy (Premium Customer Services)

Six Payment Services

- Contract setup and customer service - E-commerce and Premium Merchants
- Supporting and deputising the Team Head
- Running recruitment processes
- Responsibility for the introduction and training of new employees
- Process optimizing
- Preparing reports
- Responsibility for the team
- Co-creation and management of team work
- Creating instructions and process descriptions
- Establishing training plans for new and existing partners/sales representatives
- Substantive support of the team

09.201504.2017

Specialist Customer Service

Six Payment Services

- Customer service
- Supporting Hungarian teams (sales, Back Office Hungary)

01. 201408.2015

Online Strategist

G Partner Sp.z o.o.

- B uilding AdWords marketing campaigns for hungarian market

04.201101.2014

Retail Manager Poland

Fresh Optika Poland Sp.z o.o. (Optical Industry)

- Ordering goods
- Creating sales plans
- Reporting sales
- Organizing the work and managing a group of employees (including recruitment processes)
- Managing the current business of merchants (Warsaw, Krakow, Wroclaw)
- Complaint handling
- Acquisition of new points and sales channels

07.200903.2011

Store Manager - Sunglass Center and Watch Corner Złote Tarasy

S&S Poland Sp. z.o o. (Optical Industry)

- Ordering goods
- Organizing the work and managing a group of employees  (including recruitment processes)
- Customer service and managing the current business of the shop
- Complaint handling

01.200804.2011

Administration and customer service

S&S Poland Sp.z o.o. (Optical Industry)

- Reporting sales
- Execution of customer orders (logistic service)
- Complaint handling
- Coordinating the work shops

Skills

Language knowlege
  • Hungarian - mother tongue
  • Polish - mother tongue
  • English - fluent in speaking and writing
  • German - basic knowledge of spoken and written
User Skills
  • Internet user
  • MS Office
  • Operating cash register and payment card terminal
  • Salesforce
  • SAP Business One
  • Google AdWords
  • E-Commerce
  • Sound engineering
    • Support for Adobe Audition 1.5, 2.0 and 3.0
    • reporter hardware support, an MD, mp3, Zoom and creating materials reporter
    • Audio Vault program support and implementation antenna
Driving license

 category B since 2005.

Education

Oct 2011present

PhD Studies - Foreign Policy 

Warsaw School of Economics
Oct 2004Dec 2009

Major - International Relations

Warsaw School of Economics

Foreign policy, diplomacy and foreign service.

Negotiations course; Sport Marketing course, Ordinance in sport curse

Character

  • Creativity
  • Communicativeness
  • Responsibility
  • Punctuality
  • Ability to work in a group and team management
  • Diligence
  • Conscientiousness