Nikoleta Nikolaeva Dimitrova

Nikoleta Nikolaeva Dimitrova

Area Reservation Manager, Assistant COO

Summary

A highly motivated and creative professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. Reliable, hard working, and dedicated team player who is attentive to detail and able to work well under pressure in a fast paced environment to achieve individual and team goals.

Professional Experience

Work History

AREA RESERVATION MANAGER & ASSISTANT CHIEF OPERATING OFFICER (COO) Malta Area

Nov 2015 - Mar 2016
BLUESEA MALTA Ltd.

Analysis of the Key Performance Indicator Report (KPI) and preparation of subsequent report of findings related to sales, invoicing and data dump. Intermediary with the Commercial & Marketing Company in Malta. Counseling  for commercial and system related matters to the COO. Control and conciliation of the Credit Card Payments ensuring records for tracking and system are up to date at all times. Control and report of the correct contract application in the system and loading mistakes. Training and control of the Reservation Agent. Control and realization of the below mentioned duties.

COORDINATOR AND RESPONSIBLE OF NIGHT AUDITORS & RESERVATION DEPARTMENT

May 2015 - Oct 2015
BLUESEA MALTA Ltd.

Preparation and control of the night audit protocol. Training and support to the night auditors, controlling and correcting possible mistakes in the system. Control and analysis of the reports sent by the Back Office, Front Office and Invoice Departments and updating the system with all modifications and corrections needed. Preparation and analysis of the Commercial Production Reports. Adaptation and roll-out of a new reservation channel system (CRS) ensuring a correct data dump, control and report of corrections and errors. Training of the Administration intern. Control and realization of the below mentioned reservation agent duties.

RESERVATION AGENT

May 2014 - Apr 2015
BLUESEA MALTA Ltd.

Process direct reservation requests, modifications and cancellations adapting rate quotations and organizing groups up to 400 pax. Answer questions and doubts regarding property facilities/services, cancellation policies, reservation status, etc. to agencies and guests by e-mail, phone calls or meetings. Control and update the property management system ensuring accuracy. Audit and control of the cashflow. Preparation and analysis of the occupancy and kitchen forecasts (seeking authorization for Stop Sales if necessary). Back Office, Front Office and Night Audit support and correction of any errors. Training of the Receptionists and Reception interns. Control and correction of any system errors in the invoicing.

ADMINISTRATIVE ASSISTANT - Assistant Credit Control Department

Mar 2014 - Apr 2014
BLUESEA MALTA Ltd.

Communicating with Tour Operators and ensuring that effective relationships are maintained at all times, ensuring accurate and timely payments are made in form of deposit and reconciliation. Reflect the payment status for each invoice in the system and prepare the reports of the remittance and ensure department record for tracking agency balances and status are up to date at all times. Prepare the reports of all invoices due to be paid and send them to the Tour Operator (or upload the Extranet). Prepare and send the weekly report of creditors and forecast incomes.

INTERNSHIP ERASMUS: Assistant Financial and Administration Management

Dec 2013 - Mar 2014
BLUESEA MALTA Ltd.

Assisting to Financial Department, Accounting Department and Credit Control Department; and learning the proper operation of the Financial and Administrative Management Department.

Related Academic Qualification

Education

Associate Degree in Administration and Finance (bilingual)

Sep 2011 - Jun 2014
I.E.S. Campiña Alta

(El Casar, Guadalajara)

Skills Profile

Skills

Self-management

self motivation; stress resistance; problem solving; time management; prioritize and schedule tasks; initiative; adaptability and flexibility.

Management and leadership

leads and directs others; teaches/trains/instructs; counsels/coaches; manages conflict; helps team members set and achieve goals; delegates effectively; makes and implements decisions.

Planning  and organization

forecasts/predicts; identifies and gathers appropriate resources; thoroughly researches background information; develops strategies; thinks critically to solve problems; handles details; coordinates and completes tasks; manages projects effectively; meets deadlines; plans and arranges activities; multitasks; creates plans.

Communication

listens attentively; openly expresses ideas, negotiates/resolves differences; provides and asks for feedback; offers well-thought-out solutions; cooperates and works well with others.

Software used in the workplace

  • WINhotel
  • DMS
  • Microsoft Office
  • CRS

Languages

References

Bulgarian

Native language

Spanish

Native-Bilingual Speaker: used for studies and work.

English

High Level: used for studies and work.

Italian

Medium Level: used for work.