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Trilingual professional seeks IT position, with future opportunities for technical management, to apply strong abilities in
technical support and networking; and strengths in problem solving and security policies.

Core Qualifications

  • Certified support professional by every major software and hardware manufacturer in the industry
  • Excellent analytical skills
  • Works very well in a team environment
  • Strong communication skills
  • Able to innovate efficient ways to monitor a large amount of help desk calls
  • Supervisory and managerial experience
  • Perpetually pursuing education in line with profession
  • Languages: Russian ( native) English ( native) Romanian( speak and write)

Work experience

Jan 2010Present

IT Support Coordinator

Realty ONE Group

IT Coordinator Las Vegas, NV now Irvine CA Provided technical support for clients in CA, AZ and NV. Including computer services to convention regarding TCP/IP configurations, Internet, phone and wireless communication issues. Demonstrated knowledge of 4 technicians to provide resolution to technical support issues. Successfully addressed between 30-50 technical support calls daily, per every 12 minutes if feasible. Assisted clients with network mapping, database backups, upgrading software, multi-factor authentication, troubleshoot UPS owned printers and UPS software, reactivate accounts, and assist with file transfer protocol commands(FTP).

Jan 2009Jan 2013


Costin Computer Services, LLC

Owner/CEO Las Vegas, NV Assisted clients and small to big businesses with their technical issue both remotely and on site. 

Feb 2009Nov 2009

Help Desk Technician

Costin Computer Services, LLC

Help Desk Technician Las Vegas, NV Provided basic technical support and customer services to convention participants regarding TCP/IP  configurations, Internet and phone and wireless communication services. Set up, installed and maintained computer networking and cabling including hubs, CAT5e cables, switches and ports.

Oct 2007Dec 2008

Technician Remote Support

Desktop Technician Las Vegas, NV Provided IT maintenance and troubleshooting for Point of Sale(POS) systems, including programming functions into the system, and setting up/replacing new POS networks.



Bachelor's Degree, Psychology

Moldova State University Republic

Bachelor's Degree, Computer Science

College of Information  Systems and Technology


Available on request.