IT Support Coordinator
Realty ONE Group
IT Coordinator Las Vegas, NV now Irvine CA Provided technical support for clients in CA, AZ and NV. Including computer services to convention regarding TCP/IP configurations, Internet, phone and wireless communication issues. Demonstrated knowledge of 4 technicians to provide resolution to technical support issues. Successfully addressed between 30-50 technical support calls daily, per every 12 minutes if feasible. Assisted clients with network mapping, database backups, upgrading software, multi-factor authentication, troubleshoot UPS owned printers and UPS software, reactivate accounts, and assist with file transfer protocol commands(FTP).