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Work experience

Sep 2003Present

Counselor / Instructor

Goodwill Industries of Greater Detroit

  • Utilized Microsoft Excel to monitor daily interactions, cost allocations and weekly hours of program participants
  • Collaborated monthly with Department of Human Services on best practices and special projects to meet State of Michigan employment goals
  • Processed supportive service requests to assist program participants in overcoming barriers; following all state-mandated guidelines
  • Directly assisted Michigan Works customers create resumes, cover letters and related job seeking tasks
  • Communicated agency policies and procedures regarding supportive services and training opportunities without offending others
Dec 2001Sep 2003

Assessment Facilitator

Creative Employment Opportunities
  • Created and facilitated employment seminars on time management, resumes, cover letters, identifying individual's skills and abilities and conflict resolution in the workplace
  • Monitored employment retention via direct contact with employers by phone, mail or fax
  • Designed and implemented training curriculums for new employees


Sep 1996Dec 2001

Human Resouces

Oakland University