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Nicolle Chin

Online Customer Service 

Objective

Since 2013 I have had to take a leave of absence to care for my young son. He has since started school, so I now have the time and opportunity to dedicate myself to full time employment.

Currently I am working part time as a Teaching Coach for Special Needs Children at Sense-ational Kidz Center for Children with Learning Disabilities. 

I am an experienced writer and social media moderator. I am known for my creative style of communicating with online audiences.

I implement new and unconventional strategies to constantly capture, create and maintain new and existing online audiences.

I have  good interpersonal skills and am able to assess situations quickly and provide customers with prompt solutions according to the protocols and parameters set by the company.

My communication style is always mindful, polite and I strive to reach beyond what is expected of me.

Work experience

2012Present

Content Creator

Freelance

Design and copy for clients from many different industries. 

Freelance copywriting and marketing 

Online moderator for the client’s Facebook and Instagram accounts

20102012

PR,Communications & Events Executive

BERJAYA Higher Education

My job scope included heading the Press Release, Advertorial and Editorial Unit which was responsible for all press and media supplements for BERJAYA University.

In-house copywriter/sub-editor for all online and offline campus promotional material.

PR Comm duties included executing events for BERJAYA UCH like celebrity chef workshops and new product launches for companies like 7-Eleven and BERJAYA HVN.

20042008

PR & Promotions Coordintor

MCITIES Live!

Work Description :

 - Coordinated events and in-house promotions. 

 - Published in-house newsletter. 

 - Handled sales of club loyalty cards and VIP memberships

 - PR liaison and corporate events coordinator

 Project List:

 - planned & organized promotions and corporate functions

 - designed in-house advertisements

 - copywriter for in-house advertisements

 - Corporate public relations

 - Personal Assistant to General Manager

Education

19981999

High School

Presbyterian Ladies College (Melbourne)
20012003

BA in New Media

CENFAD

BA in. new media 

Nov 2009Apr 2010

Diploma in Beauty Spa Management

Siam Spa Academy