Summary

A highly successful professional, with over than 12 years of experience, within the field of Quality Management. Developing, assessing and implementing business strategies, management systems and leading and championing process improvement initiatives in various organizations that range from small businesses to multinational corporations in a variety of service and industrial sectors, it includes facilitating and leading teams, establishing and monitoring customer-supplier relations, motivating and evaluating employees, analyzing financial information, identifying and evaluating risks, usage of knowledge management tools and techniques and supporting strategic planning and deployment, and helping the development of measuring systems to assess the organizational performance and develop deployment plans pursuing excellence.

Education

Education
Sep 1999 - Sep 2001

M.Sc

AASTMT
Sep 1993 - Sep 1999

B.Sc

AASTMT
Sep 1990 - Sep 1993

G.C.S.E

Cambridge University

Work History

Work History
2011 - 2012

Organizational Excellence Consultant

CARE Egypt / ANSA-AW

Responsibilities/Accomplishments:

The purpose of this project is to review and assess the Organization's current environment ("As-Is") by examining available underlying management structures, processes and reporting mechanisms and calibrate them against identified leading benchmark and practices, to envision a future state ("To-Be") of improved performance in the areas of corporate responsibility, sustainable development and partnership governance aligned with the partnership life-cycle and strategy. The identified leading benchmark and practices, that will serve as the guidelines and/or criteria:

  • AA1000:APS-2008 AccountAbility Principles Standard
  • AA1000:AS AccountAbility Assurance Standard
  • AA1000:SES-2005 Stakeholder Engagement Standard
  • GRI-G3.1: Global Reporting Initiative Sustainability G3.1 Reporting guidelines
  • SA8000-2008: SAI Social Accountability standard
  • ISO 26000-2010: ISO standard guidelines for Social responsibility.
2011 - 2012

Business Excellence Consultant

TEData - NetServe

Key Responsibilities/Accomplishments: 

  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Defining the system architecture and organization's structure consistent with the ISO 20001 and ISO 27001 requirements and addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Strategy Map and Enabler Map (Action Plans), based on the Excellence Criteria of MBNQA and EFQM, using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Promoting the Organizational Culture to ensure its continuous commitment to Excellence through three-tiered in-house training (Top Management,Middle Management and First-Line)
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria;and Balanced Scorecards
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2009 - 2011

Business Excellence (QHSE and QC)Manager

TELSOL - Energya Group

Key Responsibilities/Accomplishments:

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of ISO 9001:2008 , ISO 14001:2004 and OHSAS 18001:2007.
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based, on the Excellence Criteria of MBNQA and EFQM, using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Promoting the Organizational Culture to ensure its continuous commitment to Excellence through three-tiered in-house training (Top Management,Middle Management and First-Line).
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Identify, assess and prioritize improvement projects based on the above.
  • Developing an electronic Management System using open-source Web Enterprise Management System framework.
  • Developing a virtual training portal promoting the concept of a learning organisation.
  • Developing a proposal generating software based on pre-survey data.
  • Developing a web-based Human Resource Management System.
  • Developing of a web-based Document/Knowledge Management System.
  • Implementing GIS to conduct electronic site surveys.
2008 - 2009

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments: 

Development of an ERP system using open-source framework:

  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
  • Solution Verification
  • Solution Maintenance
2007 - 2008

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments: 

Development of a Virtual Learning Environment using open-source framework.

  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
  • Solution Verification
  • Solution Maintenance
2006 - 2007

Project Manager

MAERSK SEA-LAND EGYPT

Key Responsibilities/Accomplishments: 

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of ISO 9001:2000 and OHSAS 18001:1999.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture, organizations structures, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards
  • Implementing developed system architectures including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2006 - 2007

Project Manager

GLAXO SMITHKLINE - EGYPT

Key Responsibilities/Accomplishments:

  • Auditing the Management System in accordance to ISO 15378:2006 (ISO 15378:2006 specifies particular requirements for the application of ISO 9001:2008, with reference to Good Manufacturing Practice (GMP)), and providing a Gap Analysis report to Management.
  • Providing a roadmap to cover all the gaps identified in the Gap Analysis phase.
  • Leading the Cross-functional team responsible to implement the road-map.
2005 - 2006

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments:

  • Development of an e-Content Management System using open-source framework
  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
  • Solution Verification
  • Solution Maintenance
2005 - 2006

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments: 

Development of a Statistical Process Control (SPC) software.

  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
  • Solution Verification
  • Solution Maintenance
2005 - 2006

Project Manager

MISR PETROLEUM

Key Responsibilities/Accomplishments:

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of ISO 9001:2000 and OHSAS 18001:1999.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture and organization structure, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards.
  • Implementing developed system architectures including the conduction of training and orientation programs for middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2004 - 2005

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments: 

  • Development of a Practice Management System (PMS) software
  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
2004 - 2005

Programming Lead

AASTMT - PQI

Key Responsibilities/Accomplishments:

Development of planning assistance software with the ISPS Code

  • Analyzing Business Requirements
  • Defining Solution  Architecture
  • Implementing,testing and documenting the Solution
  • Solution Verification
  • Solution Maintenance
2003 - 2004

Quality Improvement Associate

AASTMT - Faculty of Nautical,Marine & Logistics

Key Responsibilities/Accomplishments: 

  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria;and Balanced Scorecards.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Identify, assess and prioritize improvement projects based on the above.
2003 - 2004

Project Manager

SUB-SEA PETROLEUM SERVICES

Key Responsibilities/Accomplishments: 

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of American Bureau for Shipping (ABS) Safety,Quality & Environment (SQE)Scheme
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture, organizations structures, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria;Balanced Scorecards
  • Implementing developed system architecture including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2002 - 2003

Site Manager

SUMED-SUEZ MIDTERANEAN PETROLEUM PIPELINES

Key Responsibilities/Accomplishments: 

  • Developing,implementing and improving an Quality Management System consistent with the Company's Vision and the requirements of ISO 9001:2000 and OHSAS 18001:1999.
  • Defining the system architecture, organizations structures, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards
  • Implementing developed system architectures including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
2002 - 2003

Project Manager

FUTURE WINDOWS

Key Responsibilities/Accomplishments: 

  • Developing,implementing and improving an Quality Management System consistent with the Company's Vision and the requirements of ISO 9001:2000.
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture and organization structure, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; Balanced Scorecards
  • Implementing developed system architecture including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2001 - 2002

Project Manager

EGYPTIAN TRADERS

Key Responsibilities/Accomplishments: 

  • Developing,implementing and improving an Quality Management System consistent with the Company's Vision and the requirements of ISO 9001:2000.
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture and organizations structure, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Critera and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards
  • Implementing developed system architecture including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2001 - 2002

Project Manager

CONSTRUCTION & SUPPLIES FOR INDUSTRIES

Key Responsibilities/Accomplishments:

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of ISO 9001:2000 and OHSAS 18001:1999.
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture and organization structure, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards
  • Implementing developed system architecture including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2001 - 2002

Project Manager

DELTA PLASTICS

Key Responsibilities/Accomplishments:

  • Developing,implementing and improving an Integrated Management System consistent with the Company's Vision and the requirements of ISO 9001:2000 & OHSAS 18001:1999.
  • Developing a Strategy Model based on a business environment analysis including SWOT Analysis,Stakeholder Analysis,Internal Capability Analysis and PESTLE Analysis.
  • Developing a Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA and EFQM using EFQM Business Excellence Matrix,MBNQA easyInsight and Balanced Scorecards.
  • Defining the system architecture, organizations structures, addressing all the business processes identified which includes management processes, operational processes and administrative processes, for a given system requirement and report to top management.
  • Developing a Performance Management System based on the Excellence Criteria and ISO Requirements using: MBNQA and EFQM Business Excellence Criteria; and Balanced Scorecards
  • Implementing developed system architectures including the conduction of three-tier training and orientation programs for top, middle and first line management.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
  • Assisting the Top Management in identifying, assessing and prioritizing improvement projects based on the above.
2000 - 2001

Professional Trainer

ORACLE Scholars

Key Responsibilities/Accomplishments: 

Delivering Visual Basic 6 and DB Fundamentals courses in the entire program for IT Professionals

1999 - 2000

Implementation Supervisor

GENERAL MOTORS EGYPT

Key Responsibilities/Accomplishments:

  • Implementation of the developed Quality Management System architecture in accordance with the ISO 9001:1994 Standard Requirements.
  • Conduction of three-tier training and orientation programs for top, middle and first line management.
  • Assisted in the development of the Strategy Map and Enabler Map (Action Plans) based on the Excellence Criteria of MBNQA,MBNQA easyInsight and Balanced Scorecards.
  • Review the Strategy Map,Enabler Map and Action Plans based on the feedback from the Performance Management System.
1998 - 1999

Implementation Team Member

AASTMT

Key Responsibilities/Accomplishments:

  • Assisted in the Implementation of the developed Quality Management System architecture in accordance with the ISO 9001:1994 Standard Requirements.
  • The conduction of the orientation program for first line management.
1998 - 1999

Implementation Team Member

EGYPTIAN COPPER WORKS

Key Responsibilities/Accomplishments:

  • Developing and implementing a Quality Management System in accordance with the ISO 9001:1994 Standard Requirements
  • Implementing the developed system architectures including the conduction of training and orientation programs for first line management.
1998 - 1999

TRAINEE

CANAL SHIPPING AGENCY

Key Responsibilities/Accomplishments: 

  • Assisted in the Implementation of the developed Quality Management System architecture in accordance with the ISO 9001:1994 Standard Requirements.
  • The conduction of the orientation program for first line management.

Skills

Skills

I.T Skills

Desktop Applications The full use of the following desktop applications capabilities and features:  Word Processors (MS-Word,OpenOffice Writer & StarOffice Writer Spreadsheets Software (MS-Excel,OpenOffice Calc & StarOffice Calc) Presentations Software (MS-Powerpoint,OpenOffice Impress,Adobe Flash & Prezzi Database Software (MS-Access & OpenOffice BASE) Internet Browsers (Internet Explorer,Chrome,Opera,Firefox & SeaMonkey) Diagramming Software (MS-Visio & OpenOffice Draw) Statistical Analysis(MiniTab,MATLAB,GRETL & SPSS) Mind-Mapping Software (X-Mind,Free-plane,Visual Mind & FreeMind Draw) Project Management Software (MS-Project, Primavera & GanttProject) Business Process Management/Workflow & Simulation Software (Intalio,Process Maker & BonitaSoft) Task Manager Software (Task Unifier & Task Coach)   Enterprise Based Applications The full use of the following enterprise web-based applications and systems capabilities and features:  Enterprise Resource Planning (SAP,ORACLE,J.D.Edwards,MS Dynamics & Compiere Enterprise Project Management (RedMine,Trac & ProjectPier) Enterprise Content Management Systems (ORACLE EMS,MS SharePoint & IBM ECM) Human Resources Management (SAP HRM & Ascentis) Customer Relationship Management (MS-Dynamics CRM, SugarCRM & vtiger CRM) Business Intelligence:Data Analysis,Mining,ETL & Reporting (RapidMiner) Virtual Learning/Training Environments( BlackBoard & Moodle) Knowledge Management (Knowledge Tree)   Development and Integration of Enterprise Applications Quality Improvement is about "small incremental improvements" to a process, while Business Process Re-engineering is about a "Radical" improvement to the process, that's only feasible with technology and automation.Therefore, a successful "Excellence Agent" should be capable to use both.Consequently, the linkage made between Management skills and Technological Skills becomes more clearly now.All of the following systems are developed and/or integrated with existing platforms, using open-source frameworks to make a more economical and flexible solutions: Enterprise Resource Planning Systems Human Resources Management Systems Enterprise Content Management Systems Enterprise Business Process Management Systems Customer Relationship Management Systems Virtual Training Management Systems

Communication Skills

Planning and Structuring Communications Skills Communicating in Person Skills Feedback and Complaint Management Skills Meeting Communications Skills Presentations Skills Communicating in Writing Skills Negotiation Skills Difficult Communication Situations Skills Personality Understanding and Empathy Cross-Culture Communication Skills

Interpersonal Skills

Leadership Skills Influential Skills Group Effectiveness Skills Negotiation and Teamwork Skills Conflict Resolution Skills Influential Cultural Awareness Skills

Intrapersonal Skills

Problem Solving Skills Self Esteem Creative Thinking Skills Motivation/Goal Setting Skills Employ-ability/Career Development Skills Organizational Skills Learning to Learn

Process Management

Process Goals The selection, interpretation and application of the following tools in various situations:   Goal Question Metric Model Reverse Engineering S.M.A.R.T Model Process Analysis The selection, interpretation and application of the following tools in various situations: Process Mapping (ICOR) Process Flowcharting Mistake Proofing Spaghetti Diagram Activity Based Management Theory of Constraints   Lean tools The selection, interpretation and application of the following tools in various situations: Five Ss Just-In-Time (JIT) Cycle-time Reduction Kanban Value Stream Maps Hoshin Kanri Kaizen Poka Yoke Product/Process Matrix   Measurements & Metrics The selection, interpretation and application of the following tools in various situations: Design of Experiments Process Capability Indices Data Sampling & Stratification Statistical Analysis Trend and Pattern Analysis Theory of Variation Reliability and validity Qualitative assessment Survey Use and Analysis    

Performance Management

The selection, interpretation and application of the following tools in various situations: MBNQA Excellence Criteria EFQM Excellence Criteria ISO Standards EFQM Business Excellence Matrix Balanced Scorecards Knowledge Management Benchmarking Financial Analysis

Project Management

The selection, interpretation and application of the following tools in accordance with the appropriate project phases: Benefit-Cost Analysis Potential Return on Investment (ROI) Estimated Return on Assets (ROA) Net Present Value (NPV) Internal Rate of Return (IRR) Portfolio Analysis Critical Path Method Program Evaluation and Review Technique Work Breakdown Structure Gantt Chart Business Requirements Analysis Responsibility Assignment Matrix (RAM) The RACI Matrix Influence Maps Stakeholder Analysis and Management

Problem Solving

The Seven Classic Quality Tools The selection, interpretation and application of the following tools in various situations:   Histograms Pareto Charts Cause and Effect (Fishbone) Diagrams Flowcharts Scatter Diagrams Checksheets Quality Control Charts   Basic Management and Planning Tools The selection, interpretation and application of the following tools in various situations:   Affinity Diagrams Tree Diagrams Process Decision Program Charts (PDPC) Matrix Diagrams Interrelationship Diagraphs Prioritization Matrices Activity Network Diagrams   Process Improvement Tools The selection, interpretation and application of the following tools in various situations:   Root Cause Analysis Failure Mode and Effects Analysis (FMEA) PDSA/RADAR Six Sigma DMAIC Model Statistical Process Control (SPC) DRIVE Model Force Field Analysis SIPOC/COPIS Five Whys Innovation and Creativity Tools These use of various techniques and exercises for creative decision-making and problem-solving, including:   Brainstorming Mind Mapping Lateral Thinking Critical Thinking Design for Six Sigma (DFSS) Six Thinking Hats

Change Management

Acting as a change agent using various change management strategies to overcome organizational roadblocks and achieve desired change levels, and review outcomes for effectiveness,including the following: Lewins Change Management Model Beckhard and Harris Change Equation The Change Curve Leavitts Diamond Burke-Litwin Change Model Kotters 8-Step Change Model SIPOC Diagrams The ADKAR Change Management Model VPEC-T Analysis

Strategy Analysis,Formation and Deployment

  Business Environment Analysis The selection,interpretation and application of the following tools in various strategy formation and analysis situations: S W O T Analysis T O W S Strategic Options Matrix PEST/PESTLE Analysis Porter's Five Forces MOST Analysis CATWOE Analysis MoSCoW Analysis HEPTALYSIS Analysis VPEC-T Analysis Weisbords Six-Box Model VRIO Analysis Ohmaes 3C Model ADL Matrix Competitive Intelligence Analysis USP Analysis Porter's Diamond Stakeholder Analysis   Strategy Formation & Development The selection, interpretation and application of the following tools in various strategy formation and analysis situations:    Porter's Generic Strategies  Bowmans Strategy Clock Mintzbergs 5 Ps of Strategy  Blue Ocean Strategy Model Scenario Analysis The Business Motivation Model The McKinsey 7S Framework Miles and Snows Organizational Strategies Mintzbergs Organizational Configurations The Greiner Curve The Boston Matrix The GE-McKinsey Matrix Porter's Value Chain Value Chain Analysis Value-Based Management  

Certifications

Certifications
2004 - Present

Quality Improvement Associate

Institute of Quality Assurance - UK
2011 - Present

Network Assurance

U.S Department of Homeland Security
2011 - Present

Cyber Security

U.S Department of Homeland Security
2011 - Present

Security Incident Handling

U.S Department of Homeland Security
2011 - Present

Software Security

U.S Department of Homeland Security
2003 - Present

DBMS Programming using SQL and T-SQL

Microsoft
2003 - Present

Logic Programming using VB.Net

Microsoft
2000 - Present

ICDL

UNESCO
2000 - Present

A+ Hardware Engineer

A.U.C
2000 - Present

ISO 9001:2000 Lead Auditor

S.G.S
2000 - Present

OHSAS 18001:1999 Lead Auditor

S.G.S
2000 - Present

ISO 14001:1996 Lead Auditor

QMI - Scotland
1999 - Present

ISO 9001:1994 Lead Auditor

QMI - Scotland
2001 - Present

ISO 9001:2000 Lead Auditor

IRCA Registered
2009 - Present

ISO 9001:2008

IRCA Registered
2002 - Present

ISO OHSAS 18001:1999

IRCA Registered
Mar 2010 - Mar 2013

Certified Manager of Quality/Organizational Excellence

American Society for Quality