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Nigel Nicholls

Work experience

Jan 2012Present

Branch Manager

Norwich & Peterborough Building Society(Yorkshire Building Society)

Branch Manager Leading the branch team to exceed both individual and business goals. Deliver first class customer outcomes which are demonstrated with exceptional net promoter scores. Responsible for staff training, coaching and development. Ensuring that all internal audit & compliance standards are maintained to the highest standard. Ability to communicate at all levels within the organisation, with excellent relationship skills Planning and implementation of change programmes to support regional management

Dec 2011Jan 2012

Primary Servicing Manager

Crown Mortgage Management

Responsible for three teams covering general enquiries, insurance and mortgage redemptions. Delivering projects to strict third party service level agreements. Ensuring that third party audit requirements are delivered. Management of three teams dealing directly with third party customers

20082011

Branch Manager

Chelsea Building Society(Yorkshire Building Society)

Led branch was increased in status from level 3 to level 1, in recognition of savings income performance. Net increase was top of the network with an increase in savings balances for the branch of approximately£ 170 million over a twelve month period. Leading and developing the sales team to exceed both individual and branch targets. Responsible for all branch product training and coaching. Promoting and securing incremental prestige business with large local employers. Performance management of branch team with weekly and monthly review meetings. Responsible for effective management of outbound calling campaigns. Delivery of all MI within agreed service standards. Responsible for the recruitment and training of new branch staff

20032008

Assistant Branch Manager

Chelsea Building Society
Assistant Branch Manager Implementation and effective control of calling campaigns Training and development of all new branch staff within a top three branch in the Society Conducting daily branch briefings Innovative use of incentives to increase business levels
20032003

Branch Manager

The Woolwich The One Account
Branch Manager Leading a team of ten branch staff Responsible for delivering branch performance target The One Account
20022003

Sales Team Manager

The One Account
Sales Team Manager Led a team of up to twenty four people selling for three national brands Joint management of a contact centre of over one hundred staff Preparation and presentation of weekly MI for senior management Leading team to exceed strict call management targets and service targets Coaching and development of sales team Personally selling mortgage products Natwest and Direct Line
20022002

Customer Service Manager

Leisure Link
Customer Service Manager Dixons, The Link
19982001

Branch Manager

Dixons, The Link
Branch Manager
19961998

Senior Assistant Manager

Pizza Hut
Senior Assistant Manager Frans Maas UK
19831996

Assistant Costing Manager

Frans Maas
Assistant Costing Manager