Printing tool Download PDF

Nidia West

Customer Service Professional

Profile

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish a rapport with customers and exceed service expectations. Reliable and driven, with strong time management and prioritization abilities.

Work History

20132016

Server

Broadway Diner • Bayonne, NJ
  • Interacted with customers to provide an exceptional level of service.
  • Performed multiple tasks at once, under heavy time constraints.
  • Helped to maintain the image of the establishment.
  • Served food and beverages to diner patrons.
20082012

Help Desk Agent

ABM Engineering Services • Jersey City, NJ
  • Provided and processed information in response to inquiries.
  • Created work orders for general maintenance, emergencies, and employee requests.
  • Provided support to Facility Managers, Asset Managers, and technicians to ensure all work orders were delivered to the appropriate vendor and service objectives were met.
20062008

Member Services Representative

Horizon BCBS NJ • Newark, NJ
  • Assigned / changed member’s primary care physician.
  • Assisted members with the enrollment / opt-out process.
  • Account changes / payments.

Education

20142015

Psychology Major

Hudson County Community College • Jersey City, NJ