Nidia Islas

  • San Rafael CA

International Business Management 


An organized and detail-oriented manager with ability to motivate individuals in achieving high productivity to meet project and organizational goals.  

Work History

Work History
Jul 2010 - Present

Medical Practice Manager

Prima Medical Group, San Rafael, CA

Responsible for supervising the daily operational, human resource, administrative and business functions of a busy four provider, ten staff medical practice. Ability to develop and implement workflows to maximize practice efficiency. Demonstrated initiative, effective written and communication skills, and use of diplomacy in dealing with providers,staff, and patients. Trained in HIPAA and OSHA compliance. 

Jan 2008 - Jul 2010

Medical Receptionist

Prima Medical Group, San Rafael CA

 Primarily responsible for checking-in/out patients; booking appointments, accurately entering patient data in Allscripts and verifying insurance information. Effective use of in person and telephone communication skills. Consistently contribute new ideas to improve patient satisfaction and follow through with implementation. Train new receptionist in use of office software and inform of office procedures and policies in compliance with HIPAA standards. Active participant in Diabetic Shared Medical Appointments, OSHA safety committee, and P4P clinical measures.

Oct 2003 - Dec 2009

Optometric Assistant/Optical Sales

For Eyes Optical, Corte Madera, CA

Directly responsible for the selling and dispensing of glasses to customers by providing quality customer service; consistently met sales quota. Accountable for accuracy with insurance billing and data entry; while maintaining HIPAA standards. Efficiently performed pre-testing on patients, booked appointments and maintained bookkeeping. Trained new hires in customer service policies and store procedures by implementing modified scenarios targeting areas of improvement.

Sep 2001 - Jul 2005

Instructional Assistant/Administrative Assistant

San Rafael School District, San Rafael, CA

Tutored adults learning English as a second language, assisting them with enrichment activities. Developed efficient ways to maintain attendance records and a grading system for assignments. Provided assistance to families filling out enrollment forms and translated all enrollment procedures. Executed multi-tasking duties while maintaining office procedures up to standard.

Jun 2000 - Aug 2001


Old Republic Title Company                                                                                             San Rafael,CA

Intern Developed customer service and telephone communication skills by establishing company relations. Effectively carried out assigned projects, and assisted escrow officers with the organization of paperwork. Successfully implemented ways to improve office tasks, enhancing the efficiency of company procedures.


2005 - 2007


California Polytechnic University, San Luis Obispo, CA
2002 - 2005


College of Marin, Kentfield,CA



Fluent in Spanish written and oral

Proficient in Word, Excel, Power Point, Business Math



Sexual Harassment Training

OSHA Training Certificate "What's My Fine"

CPR Certified