Nidhi Mittal Mittal

Work History

Work History

Process Associate

Steria India Ltd
Process Associate-, Noida-India Worked with a Business Process Outsourcing provider and a major Bank in UK to translate high-level business processes to the new outsourced state. Responsible for designing and implementing new strategies to increase the efficiency of the SAP team and liaison directly with VISA, MasterCard and IT service desk in UK. Imparting training to new team members and checking the accuracy in processing and audit ability of the data for statutory, management and regulatory reporting. Recipient of“ PAT on the Back” Award for outstanding achievement for 2004-2005.

Configuration Manager

Toyota Financial Services CSC India Ltd
Configuration Manager-, California-U.S.A As part of last position held with CSC, was deputed on-site at Toyota Financial Services headquarters to assist and lead in designing and development of an updated Configuration Management System including process, procedures and integration with existing data sources as well as discovery and real time service status modeling tools. Primary interface for business and service delivery of Configuration Management system integrated with all other ITIL processes and tools within a scheduled time frame. Successfully Completed a Green Belt Six Sigma Project for IP Address Remediation resulting in a centralized controlled mechanism of securely managing IP Addresses in the environment. Working with the business and project development teams to assess and recommend the appropriate IT Service Management methodologies for new and existing business.

CSC India Ltd

CSC India Ltd
Regional Lead-, Noida-India

Manager It

Service Management-British Council, Noida-India
Manager IT Identification of business needs, stabilizing the current customer practices and ensuring delivery in terms of people, process, and technology. Develop and deliver management value added consulting and strategic IT Service Management solutions for distributed and large scale British Council global centers in 210 countries. Utilizing an advanced knowledge of IT Service Management in a key role to develop and lead a wide range of tools and processes that are aligned with ITIL principles and guidelines. Identify and initiate internal and external service improvement programs with key stakeholders and suppliers, interpreting technical and process issues and relaying business impact focused on quality and excellence in delivery. Key areas of responsibility include the development and implementation of processes and tools for global Configuration & Release management IT operations, providing high value support to the global infrastructure and application services. Recipient of“ Best Team Player” Award.

Senior Solutions Consultant-Csc

CSC India Ltd
Senior Solutions Consultant-, Noida-India Part of Service Management Sales/Presales/Solution Development job family aligned with New Business Services functional group of CSC. Responsible for building a comprehensive and commercially viable solution in line with customer requirements covering all facets of IT Service Management prescribed functions/process along with enabling tools and technologies required to delivers innovative service management framework. Working on domestic and international client portfolios to build costs for functional groups(including hardware, software, transition, technical and ongoing operational support). Assisting with the transformation requirements to the point of demonstrating CSC's ability to change the current state of operation to a more appropriate and standard environment. Coach/Mentor the" temporary" Domain Experts called in from the LOS/Functional Area. Participating in client sessions(remote or onsite) during various phases of the bid cycle. Lead Due Diligence exercise for Enterprise Service Management solution areas.

Independent Consultant & Trainer

Accredited AXELOS ITIL®
Independent Consultant & Trainer Scaling up training & consulting credentials while working as Subject Matter Expertise in domestic and international market. Working as Subject Matter Expert for the courseware development on ITIL, Prince2 and related training courses. Played instrumental role in getting individuals certified ITIL Foundation, Intermediate & Expert level and Prince2 Foundation & Practitioner. Delivering Batches of ITIL Foundation, Intermediate & Expert Level and Foundation & Practitioner with passing rate of 100%. Leading consulting assignments for deployment of ITIL practices and business process re-engineering across the organization and departments.

Education

Education

Diploma

B.A

Delhi University

Mars University

M.B.A

Hult International Business School American B-School

Skills

Skills

Middle East

economic

Culture

International

leverage

ORGANIZATIONAL