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Accomplished Customer Service / Sales Professional & Administrative Assistant with demonstrated history of quality performance, leadership, and initiative within both private and non-profit sectors. Knowledgeable of customer service standards, confidentiality, cultural diversity, technical computer systems, and complex databases (Microsoft Office, Word, Excel, Photoshop, PowerPoint, QuickBooks, Microsoft RMS, Personify, Shortel). Currently pursuing Microsoft SQL 2012 Certification. Proven success in addressing customer inquiries, problem-solving, organization, and efficient completion of projects on time. Well-developed communication - via personal contact, meetings, email or by telephone - composition, organization, business machines, and interpersonal relationship skills; able to interact at all levels throughout the project life-cycle. Apt problem solver who develops new solutions as well as reinforces current processes and policies. Positive team member; willing to go the extra mile to achieve company goals and objectives. 

Work experience


Retail Development - Artist - Administrative Assistant

Superior Glass Inc.

- Provided key Retail Development assistance including scoping, initiation, closeout and change management of technical Point of Sale software (Merchant OS) project, management of complex database of inventory, generating and designing reports (spreadsheets, tables, charts, and graphs), and launching of website (Intuit) - Responsible for design, build, and maitenance of new website, Fall 2013

- Gained a general knowledge of the construction field while assisting workers and construction clientele, resolving problems encountered in the field. - Provided consistent, high-quality reception and customer service by assessing customer needs both in shop, in the field, and over the phone - Provided estimates for commissioned stained glass projects - Managed preparation, recording, and filing of customer invoices (QuickBooks) - Assisted in design and production of seasonal mailings - Created custom and commissioned glass art

Oct 2011Sep 2013

Assistant Shop Manager

Minnesota and Wisconsin River Valley Girl Scouts

- Responsible for generating regular Inventory and Sales reports utilizing Microsoft RMS Manager - Provided lead work direction with the selection, training, and supervision of new associates - Provided assistance and support to associates and management, including customer service and IT troubleshooting and training, to help facilitate a positive and efficient environment - Extensively cross-trained in Business Services including quality assurance, data management, analyzing reports,(Personify) and multi-line phone system (Shortel) - Responsible for weekly satellite shop location (Inventory, Customer Service, Retail Sales, Reporting, etc.) - Managed incoming and outgoing inventory, coupled with in-store price management and rotation of seasonal and promoted goods

- Provided consistent, high-quality internal and external customer service by assessing customer needs and completing custom orders.


Sales Professional

Pandora Jewelry

- Provided consistent, high-quality customer service by assessing customer needs, regularly met and exceeded goals - Used negotiation and persistence to close sales and resolve conflict with both internal and external customers - Assisted with managment of incoming and outgoing inventory - Executed all essential retail operating functions, including cash handling and basic day end accounting - Responsible for opening and closing shop, keyholder 


Sales Associate

J Ring Glass Studio

- Provided support in regular maintenance of inventory database - Managed preparation, recording, and filing of customer invoices - Managed both Retail and Wholesale accounts - Assisted in management of incoming and outgoing inventory - Provided consistent, high-quality customer service by assessing customer needs* - Custom glass cutting - Executed all essential retail operating functions, including cash handling *Only employee to ever receive top scores upon review 


Microsoft Outlook
Microsoft Excel
Microsoft Word
Customer Service
Adobe Photoshop
Microsoft RMS
Microsoft Office