Accomplished Customer Service / Sales Professional & Administrative Assistant with demonstrated history of quality performance, leadership, and initiative within both private and non-profit sectors. Knowledgeable of customer service standards, confidentiality, cultural diversity, technical computer systems, and complex databases (Microsoft Office, Word, Excel, Photoshop, PowerPoint, QuickBooks, Microsoft RMS, Personify, Shortel). Currently pursuing Microsoft SQL 2012 Certification. Proven success in addressing customer inquiries, problem-solving, organization, and efficient completion of projects on time. Well-developed communication - via personal contact, meetings, email or by telephone - composition, organization, business machines, and interpersonal relationship skills; able to interact at all levels throughout the project life-cycle. Apt problem solver who develops new solutions as well as reinforces current processes and policies. Positive team member; willing to go the extra mile to achieve company goals and objectives.