• Bucharest, Romania

Nicoleta Schultz

Technical Support Engineer

Summary

SIVECO ROMANIA:

Technical Suport Engineer  for ERP - Siveco Applications, modules: Financial Acounting, Budget, Contracts, Public aquisitions,  Inventory, Management and Procurement Management, Budgets, Investments;

QA tester  for: SIVECO Applications ERP modules, software with educational content, various web applications, educational digital content, web-applications

E-Learning Developer for various subjects in school education (Chess, Mathematics, Computer Science, Technology, Physics, Chemistry, Romanian, English, Biology, Geography ).

Business Consultant for ERP - Siveco Applications

Business Analyst for  for ERP - Siveco Applications

FLAMINGO COMPUTERS:

Technical Support Engineer for SCALA application

 DBA Assistance: maintain all databases are needed to scale that contained the stocks, sales, orders and financial accounting

Work History

Work History

Technical Support Engineer

Sep 2013 - Present
SIVECO ROMANIA

Technical support for ERP - SIVECO Application Components - Advanced level:   Financial Account, Budget, Contracts, Public aquisitions,  Inventory, Management and Procurement Management, Budgets, Investments. The beneficiaries were from public institutions in the country but also outside Romania (ERP support for National Health Insurance Fund in Bulgaria), Eagle (APIA), SivGis, SIUI

- Provide required support in ERP Siveco Applications- modules;

- Prompt and accurate feedback to customers;

-Technical support for installation by the user application;

-Solve bugs discovered both in internal testing but also claimed by beneficiaries software, offering customers the best solutions for each application version respect the deadline. For this we use the PL / SQL developer in queries, updates and checks the database through select / update / delete / insert;

-Reporting to team leader of all system bugs resolved and those in pending;

- Provide new solutions to further improve internal standard versions and solutions to customers through solutions that lead to good functioning 

QA tester

Sep 2013 - Sep 2015
SIVECO ROMANIA

- Tester - advanced level - for SIVECO Application Components: Financial Accounting, Budget, Contracts, Public aquisitions,  Inventory, Management and Procurement Management, Budgets, Investments. The beneficiaries were from public institutions in the country but also outside Romania (ERP support for National Health Insurance Fund in Bulgaria)

- Tester for web Financial application: Credit Office to National Bank of Moldavia.

- Provide required support in ERP Siveco Applications- modules;
-It offers technical solutions for problems occur during use by end users;
-Technical support for installation by the user application;
-Solve bugs discovered both in internal testing but also claimed by beneficiaries software, offering customers the best solutions for each application version respect the deadline. For this we use the PL / SQL developer in queries, updates and checks the database through select / update / delete / insert;

- Able to analyze the test results for functional;

- Perform quality assurance testing;

- create the test case, test scenarios and manual testing;                               - Expert in QA processes like Testing Life cycle;
-Reporting to team leader of all system bugs resolved and those in pending;
- Provide new solutions to further improve internal standard versions and solutions to customers through solutions that lead to good functioning of versunilor clients;

Testing eContent educational digital content for various subjects in school education. (Mathematics, Computer Science, Technology, Physics, Chemistry, Romanian, English, Biology, Geography, History). For this we use HTML5, CSS and JavaScript, JIRA
•Testing educational material for:
•The Ministry of Education, United Arab Emirates (Dubai Project)
•The Ministry of Education, Malta
The Ministry of Education,Kazakstan
•Testing accessibility site (content, functionality).
•Testing educational materials on windows, IOS, Android, iPhone, iPad, and iPod touch user.

-For testing I used Apache Server and the application: ApacheBench


E-Learning Developer

Sep 2011 - Sep 2013
SIVECO ROMANIA

- Developer for educational continut:   Ability to design and develop e-Learning material used two technologies: HTML5, JavaScript, CSS and Adobe Flash Professional CC.  

- The digital  educational content  is for Ministry of Education Dubai and Malta, various subjects in school education (Chess, Mathematics, Computer Science, Technology, Physics, Chemistry, Romanian, English, Biology, Geography, Civics) in arabian, maltese and english.

- Excellent understanding of design principles , editing and enhancing video and graphical images for e-Learning modules.

- Creativity and innovation in designing and executing educational component material containing graphic film, photo, animation;

-Knowledge of instructional design theory and children learning principles  in school education

- Able to create animation, images, video, audio  for use in learning activities of children.

-The  tools used id Adobe Captivate - Adobe Flash Professional CC, HTML5, JavaScript

Business Analyst

Mar 2006 - Sep 2011
SIVECO ROMANIA

-Assist in the implementation and/or support of ERP applications; implement setup and support the software to maximize business processes. implement analysis to develop the application who generate and manage reports for Payment.

-Prepares reports for management meetings

-The ability to clearly discuss with client the business issues related to the application, to identify solutions for a business

-The ability to test software and design business system

Business Consultant

Mar 2006 - Sep 2011
SIVECO ROMANIA

- ERP Siveco Aplicattion: Implement the ERP Siveco Aplicattion for the largest companies in the country and abroad. Major projects Petrom, Ministry of Agriculture-APDRP-" Payment Agency for Rural Development and Fisheries", Ministry of CNAS, the National Agency for Employment;
- Implementation and technical support for ERP Siveco Aplicattion in Bulgaria for National Health Insurance Fund. Technologies: PL-SQL, Jasper, Java, Sql Loader Oracle 11g, Oracle Business Intelligence Enterprise Edition (O.B.I.E. 11g);
Responsibilities: - I worked with implementation, setup, testing and training of users to support, rollout or upgrade ERP systems.
- Drafting documentation of business processes and functional analysis;
- Import data into the system; Test application modules;
- Training of end users and computer administrators solution;
- Preparation of project reports and materials of schooling;

- Help Desk activity.


Technical Support Engineer and DBA Assistance

Oct 1998 - Feb 2006
FLAMINGO COMPUTERS

-Administered ERP software - SCALA - Main activities and responsibilities: I have worked with SQL Server for maintain existing database integrity and standards;

-Knowledge about the hardware;

-Improved stability and performance of systems and network by upgrading Windows, saved all customer data on existing PC's, migrating existing applications and customized configuration settings;

-Analyzes the information system in order to achieve import in databases;

-Analyze the correctness of data organization;

-Remedy any problems arising on technical Corrects erroneous data;

-Updates and database modeling;

-Technical support to internal users SCALE;

-Preparation of accounting reports, financial, stock and sales;

- Technical support on Microsoft SQL database.

Education

Education

MASTERS

1996 - 1997
University of Bucharest Faculty of Physics

Licensed

1991 - 1996
University of Bucharest  - Faculty of Physics

Foreign languages

Enflish - C2

French - B1

Skills

Skills

Skills in computer use:

- Programming languages: Adobe Flash Professional CC, CS5.5,  HTML5,  JavaSctipt,  CSS, 


- Tehnologies/editors/servers: Microsoft SQLServer 2008,  PL/SQL,  MySQL,  NetBeans;  Notepad++;  Microsoft Visual Studio,  Apache Server


- Applications: SCALA, ERP - Siveco Application, JIRA, SIUI, Eagle, SVN, ApacheBench

-Tester experience: Manual and Automated testing,   Bug traking,   Functional testing,   Web-applications Testing,   Quality Assurance,  Black and White Box testing,   Integration testing


Professional Skills:

- Excellent analytical decision making capacity, coordination capacity, mathematical and
creative problem solving skills;                                                                                                                                 - Attention to details, mathematical problem-solving, abstract thinking,
- Excellent communication skills, results oriented to performance;
- Excellent ability to work independently and or as part of a team;
- Analysis and organization abilities, responsibility, intuition;
- Ability to effectively prioritize and execute tasks in a high-pressure environment;
- Spirit organizational, analytical and synthetic.

Certifications

Certifications

Training and certification Adobe Flash CS5.5

2013 - 2013

Pro Management University Certificate HTML5, CSS and Java Script

2013 - 2013

Formator IT -  CNFPA

2012 - 2012
Certified trainer for all Microsoft Office products

Internal courses and Certifications

2011 - 2011
Software Tester methodology,  ERP Siveco Application;  xStudio,  JIRA                                                                    

Oracle University Certificate “Oracle Database 10g: Program with PL/SQL ed2”  (ORACLE Romania)

2007 - 2007

Stock Management logistick - APF Marketing - September 2006

2006 - 2006