Nicole Milana

  • West Palm Beach US-FL

Summary

Honest and hard-working college graduate, qualified for a career in sales/customer service.

I am task and detail oriented, well-organized, self-motivated, a fast and engaged learner, responsible, have vast experience in teamwork settings,  and am excellent with time management and multitasking.

Work History

Work History
Jun 2008 - Apr 2009

Sales Consultant

Premier Beverage Company
  • Provided service/consultation to over 100 accounts in the West Palm Beach area and assisted in management of their individual beverage programs
  • Managed a sprits portfolio for the second largest wine and spirits distributor in the state of Florida which consisted of over 500 brands
  • Maintained relationships with managers, purchasers, and bartenders within each account
  • Planned daily sales calls based on monthly goals to effectively manage my time and meet or exceed monthly sales quota
  • Researched and developed an accurate understanding of each account in order to design beverage programs suited for their individual needs
  • Educated customers through professional presentations and demonstrations on the features of individual brands and how including them in a beverage program can benefit their business and increase revenue
  • Used local and national marketing tools and concepts to sell both known and new, unknown brands
  • Managed the accounts receivable/bill pay of all customers to ensure bills were paid in fashion consistent with their individual terms – included collecting checks for a number of accounts on a weekly basis and managing their credits/short pays
  • Worked closely with suppliers to implement programs and execute promotions/staff incentives
  • Surveyed/policed accounts on a weekly or bi-weekly basis to ensure consistency of brand placement and follow-through of agreements
Jan 2005 - Jun 2008

Assistant Bar Manager

Chili's Grill and Bar
  • Extensive work in customer service including money handling, multi-tasking, problem solving, dealing with customer related issues, daily duties to maintain the cleanliness of the restaurant, ensure food quality being delivered to tables, maintaining and observing health code related issues 
  • Training new employees and retraining existing employees to company standard 
  • Reduce liquor cost, increase bar business and establish a regular clientele – Palm BeachGardens
Aug 2006 - Dec 2006

Intern

American Cancer Society
  • Assisted in patient registration and coordination of weekly schedules for Patient Services.
  • Created a database to track referral source for patient registration in Palm Beach, a county with the third highest incidence rate of cancer in the state of Florida.
  • Established a database that consists of over 1000 resources for registered patients in need of various types of assistance
  • Researched and located funding and/or clinical trials for appropriate patients in need of care.
  • Created a volunteer recruitment campaign through correspondence with over 800 faith-based organizations and arranged meetings with religious leaders to discuss strategies for volunteer recruitment
  • Developed and delivered presentations highlighting the benefits of registering with the American Cancer Society       

Education

Education
Aug 2002 - Dec 2006

Bachelor of Science

University of Florida

I Attended the University of Florda on a Florida Bright Futures Scholarship and graduated Cum Lade  with a 3.7 GPA from the College of Health and Human Performance

Skills

Skills

Communication/Customer Service

Have extensive experience within the customer service and the hospitality industries as I've held jobs within these industries since the age of sixteen - including retail, healthcare, management, hospitality, and outside sales

Presentation

Have developed and executed many professionally sales presentations in my professional career as well as delivered many academic presentations throughout my college career in lecture settings to peers and professors   

Computer

MS Office (advanced skills in Word, Excel, PowerPoint, Publisher and FrontPage), Internet Explorer, Mozilla Composer, various Internet search engines.