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Web & Graphic Design Professional & Administrative Support

Creative and focused professional with a 15-year career that includes total website design, as well as development of physical and online marketing tools to optimize promotional efforts. Instrumental in providing string technical support, including system development and management. Additional background in hands-on administrative support and retail operations leadership – recognized for service and quality assurance, and for providing critical motivation and training to staff.

Work experience

(**Between 2002 to 2004, held various part-time positions while attending college.)

Web & Graphic Designer - 2007 to Present

Independent Contractor

Deliver expert graphic-related services to clients, specializing in web & graphic design and website development. Serve as offsite Webmaster for Butler Springs Christian Camp & Retreat Center – maintain and upgrade Camp’s site, while strategically employing social media outlets (Facebook, Twitter) to support publicity efforts. Provide technical support as needed.

Assistant Manager / Manager Trainee- 1995 to 2002

Family Dollar


  • Traveled to and evaluated troubled stores, then delivered recommendations and a corrective action plan to District Manager. Developed strong relationships with Store Managers, providing hands-on assistance to improve operations and results.
  • Rehabilitated underperforming store, raising District Manager ratings from 3.6 to 9 on a 10-point scale.


  • Proactively enforced critical customer awareness and service excellence expectations with employees, while overseeing consistent floor coverage and merchandise needs.
  • Recruited and trained staff, maintained pricing and signage, and managed daily financial operations, from payroll and register polls to petty cash and daily deposits.

Assistant Manager - 2000

  • Played key role in set-up for grand opening of Greenfield store (the most profitable single-store introduction in Company history) - provided leadership to staff to optimize performance and service, holding daily meetings to motivate team members.
  • Completed management-training program in just 8 days, compared to usual 4- to 6-week period.
  • Consulted with Manager on suspected employee misconduct, and served as decision maker in his absence.
  • Screened and interviewed job applicants - checked references, delivered hiring recommendations, and conducted new hire orientation training.

Manager, Imageering Sound Department - 2001 to 2002

Professional Risk Management

Provided clerical/secretarial support to Office Manager and Account Executive - managed phones and messages, prepared client mailings and office report, and ordered and coordinated delivery of supplies. Balanced petty cash account, prepared reports for Company President, and compiled expense reports.

Assistant Manager - 2001 to 2002

Mattress Mart

Provided key leadership support to ensure satisfaction - delivered guidance and suggested products based on customer need and budgets, and provided consistent, courteous service to encourage repeat business. Secured cash-on-hand, reconciled end-of-day receipts, and tracked sales team commissions. Ordered products and scheduled deliveries.

Office Manager/Website Marketing Manager- 2005 to Present

Butler Springs Christian Camp & Retreat Center

Oversaw core office functions to ensure smooth operations - managed clerical needs, including recordkeeping and data entry, as well as relationships with staff, campers, and guests.  Led vital marketing and email campaigns to generate awareness and interest in Camp offerings.

Selected Highlights

  • Played key role in boosting attendance 18%, leading to Camp achieving best-ever figures, through design and development of an integrated and user-friendly website that effectively marketed key selling points and benefits.
  • Advanced promotional efforts through creation of high-impact ads, newsletters, brochures, posters, and postcards.


The Art Institute of Pittsburgh-Online Division

Aug 1994May 1997


Paint Valley High School


Technical Skills
  Microsoft XP Professional 2007 · MS Office & Publisher · SQL · PHP · CSS · HTML · XHTML   Adobe Design Premium CS3 & CS4 including Photoshop, Illustrator, In Design, Dreamweaver & Flash)