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Nicole Zingaro

 Social Worker, Program and Staff Supervisor


Positioned to contribute medical and mental health coordination and services to refugees through your organization in a front-line, passionate Health Liaison role


Work experience

Jun 2012Aug 2015

Social Worker, Programs and Client Supervisor

First Baptist Church of Richmond

Social Worker, Program Supervisor, Refugee Resettlement and Immigration

  • Participated in strategic planning to address community, client, and organizational needs and resource development. Identified critical service gaps serving as obstacles to Richmond Refugee families achieving self-sufficiency. Designed and implemented a Refugee program with a focus on holistic case management
  • Provided intensive, in-home case management for 50 refugee and immigrant families

  • Acted as a health care liaison for refugees and immigrants, coordinator for medical and mental health care, services, transportation and client education
  • Collaborated with health care liaisons at Commonwealth Catholic Charities as part of multidisciplinary teams providing comprehensive casework for clients with health needs

  • Teacher and mediator for Refugee workshops, orientations, classes, including Refugee womens' groups, health and nutrition classes, new arrival orientations

  • Completed and maintained case files, case histories, ongoing documentation, and individual service plans for all Refugee families. Referred clients to appropriate services
  • Compiled and maintained lists of community and health care resources

Aug 2011May 2012


Field Placement: Refugee Resettlement Program, First Baptist Church

Case Manager and Program Associate

  • Delivered direct client services through case management. Completed training in program development and supervision

May 2011Dec 2011


Field Placement: New Visions, New Ventures

Associate to Asset Director, Program Development and Research

  • Assisted in client screenings and eligibility, program evaluation and research

May 2008Jun 2009

Medical Assistant

Virginia Women's Center

Direct Patient Care Associate

  • Provided direct patient care and performed medical procedures in Obstetrics and Gynecology

Mar 2005Mar 2007

Emergency Medical Technician

Emergency Room, Memorial Regional Medical Center

Direct Patient Care technician

  • Delivered direct medical care and procedures in a fast-paced, urgent care enviroment




Virginia Commonwealth University

Social Work


Excellent communication, written and verbal, linguistic and cultural consideration working with diverse populations

Detail orientated

Creative and successful problem-solving

Time Management and Multi-tasking

Self-motivated , ability to set and exceed personal and professional goals

Passionate advocate of superior and professional competency and development

Proficiency in  Microsoft products and ability to troubleshoot computer issues

Identifying client, staff, program needs; providing education, and connecting to appropriate resources

Knowledge of individual, state, national health care programs, individual and mental health issues, medications, patient care, eligibility requirements


Steve Blanchard, First Baptist Church

Compassion Minister, Director of Community Programs

[email protected]


Brent Sutton, Department of Social Services

Program and Operations Specialist, Office of Newcomer Services

B[email protected]

(804) 726-7928

Candi Brown, First Baptist Church

MSW Social Work Supervisor, Field Supervisor

[email protected]