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Enthusiastic and well-organized Customer service representative with solid background in data entry, trouble shooting, and building instant rapport in person and over the phone.

Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.

Highly motivated sales rep with extensive customer service and sales experience.

Work experience

Dec 2015Feb 2016


Buffalo Wild Wings  

Food Runner,Taking orders , Answering phones, Serving

Sep 2015Nov 2015

Sales Representative and Trainer


Opened  new territory,  accomplished in relationship selling, met with over 100 different business owners and managers on a weekly basis, after a sale was complete; I would handle any problems or issues they would have with their service.  Moved up to leader and would help train new entry level reps.

Mar 2014Oct 2014

Logistics and Social Media 


Worked on logistics for company tour, launch party for company, designed social media structure and online marketing  blue print with Steven Cook (former strategic consultant for Coca Cola and Samsung).

Dec 2011Dec 2012


Social Savvy Divas 

Founder, partner ​ Helped in the founding of women's business dedicated to social media marketing. Created detailed "How To" booklets and material to guide customers step by step in setting their accounts online. Business activities include creating workshops and implementing a social media marketing plan for each client, cold calling, filing, continued business education through  Action Coach  

Jul 2010Nov 2011

Customer Service Representative

Fusion Designs

Dealt with any questions clients would have about their websites after they were built, would fix issues on the spot in the back end of their website, handled online tickets and daily website updates.


Jan 2010Oct 2012


Miami Dade College

English, Math, Accounting, Communications Classes

Jan 2008Jun 2011

High School Diploma


Kept a 4.0GPA as well as taking college classes while in highschool as part of a dual enrollment program for highschool students. 


Proficient in WordPress, Power Point, Microsoft Word, Excel, Microsoft for business and personal use. Part of Toastmasters for 2 years (Speaking organization) participated in speaking contests, giving evaluations, speech mentoring, very comfortable in public speaking, many cold calls, and experience in negotiation and closing sales.

  • Composed and drafted all outgoing correspondence and reports for managers.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Fluent in Spanish
  • Multi Tasking: working on the computer answering emails while handling a separate problem on the phone with a client.
  • High patience level
  • Trouble Shooting
  • Conflict Resolution


Furnished upon request