Nicole Wynne

  • 6001 Old Hickory Blvd Hermitage  Apt #230  TN

Sales and Customer Service Representative

Summary

Enthusiastic and well-organized Customer service representative with solid background in data entry, trouble shooting, and building instant rapport in person and over the phone.

Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.

Highly motivated sales rep with extensive customer service and sales experience.

Work History

Work History
Dec 2015 - Feb 2016

Server

Buffalo Wild Wings  

Food Runner,Taking orders , Answering phones, Serving

Sep 2015 - Nov 2015

Sales Representative and Trainer

PMC

Opened  new territory,  accomplished in relationship selling, met with over 100 different business owners and managers on a weekly basis, after a sale was complete; I would handle any problems or issues they would have with their service.  Moved up to leader and would help train new entry level reps.

Mar 2014 - Oct 2014

Logistics and Social Media 

Derbywire   http://derbywire.com/ 

Worked on logistics for company tour, launch party for company, designed social media structure and online marketing  blue print with Steven Cook (former strategic consultant for Coca Cola and Samsung).

Dec 2011 - Dec 2012

Founder

Social Savvy Divas 

Founder, partner ​ Helped in the founding of women's business dedicated to social media marketing. Created detailed "How To" booklets and material to guide customers step by step in setting their accounts online. Business activities include creating workshops and implementing a social media marketing plan for each client, cold calling, filing, continued business education through  Action Coach http://www.actioncoach.com/.  

Jul 2010 - Nov 2011

Customer Service Representative

Fusion Designs

Dealt with any questions clients would have about their websites after they were built, would fix issues on the spot in the back end of their website, handled online tickets and daily website updates.

Education

Education
Jan 2010 - Oct 2012

Business

Miami Dade College

English, Math, Accounting, Communications Classes

Jan 2008 - Jun 2011

High School Diploma

Homeschool

Kept a 4.0GPA as well as taking college classes while in highschool as part of a dual enrollment program for highschool students. 

Skills

Skills

Proficient in WordPress, Power Point, Microsoft Word, Excel, Microsoft for business and personal use. Part of Toastmasters for 2 years (Speaking organization) participated in speaking contests, giving evaluations, speech mentoring, very comfortable in public speaking, many cold calls, and experience in negotiation and closing sales.

  • Composed and drafted all outgoing correspondence and reports for managers.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Fluent in Spanish
  • Multi Tasking: working on the computer answering emails while handling a separate problem on the phone with a client.
  • High patience level
  • Trouble Shooting
  • Conflict Resolution



References

Furnished upon request