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Nicole Walker

SERVICE QUALITY DEVELOPMENT | QUALITY CONTROL | BUSINESS MANAGEMENT

Summary

Driven service-minded professional with more than 15 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs.

Core Competencies

  •  Customer Service Delivery
  • Product & Quality Control
  • Purchasing & Inventory Control
  • Staff Scheduling
  • Regulatory & Safety Compliance
  • Team Leadership

Work experience

20092015-10

Waitress

Lily's

Provide high standards of customer service and financial transaction management while sustaining high levels of proficiency in the delivery of services in this busy restaurant.

  • Competently and accurately processed charges, produced bills and collected payments.
  • Checked and completed financial transactions for other staff members.
  • Efficient and accurate while receiving  and delivering customer orders 
1997-032002

Banquet Server/Waitress

Hilton

Worked in close collaboration with team members to ensure that customers received high quality of service, carefully taking orders, welcoming and seating guests, and monitoring quality and accuracy of order delivery.

  • Greeted guests, checked bookings and escorted guest to tables, consistently checking their requirements and providing response to their enquiries.
  • Presented menus, explained menu items and made recommendations along with assisting guests with particular food allergies and preferences to select items.
  • Served and cleared food following correct etiquette.
  • Checked orders for accuracy, quality and presentation standards.
1996-091997-02

Waiter/Host/Expo

MeeMaw's Barbecue

Gained a broad base knowledge in all aspects of restaurant operations both front-of house and back-of house.

  • Excelled in delivering high standards of customer service greeting and serving guests consistently anticipating needs and proactively offering guidance on menu items.
  • Monitored closely order quality and ensured company standards were maintained.
  • Checked processing of payments was accurately performed and efficiently resolved queries.

Education

2002-092008-05

Keiser University

Nursing