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Nicole Scerbo

Senior Director, Internal Operations

Professional Experience

Apr 2013Present

Director, Internal Operations (promoted from Manager & Senior Manager of Corporate Services)

Rakuten Marketing, New York, NY
  • Responsible for the management of over 105,600 square feet of office space spanning eleven offices and accommodating approximately 750 employees.
  • Manage the Operations budget totaling over eleven million dollars.
  • Recruit, hire, train, manage and evaluate a Facilities, Administration and Office Management team of twenty employees in both the US and UK.
  • Leader of the Karma Team, which is responsible for organizing charity events, clubs and activities to promote happiness in the workplace.
  • Ensure all offices are stocked with supplies, snacks, beverages & safety equipment and plan weekly breakfasts, lunches, happy hour and other events.
  • Monitor all incoming service requests via Jira & email to ensure outstanding customer service for both employees and visitors.
  • Work with various vendors including HVAC, electricians, contractors, designers, pest control, caterers & real estate brokers.
  • Administrator of the company WebEx account, business card ordering website, ID badge printing and Cisco Telepresence Smart Scheduler.
  • Send company-wide correspondence regarding anything from internal account information to office closings.
  • Integrate acquired companies to become accustomed to and comply with company standards and policies as well as our general company culture.
  • Conduct training for both new hires and current employees by creating and recording lessons in Docebo.
  • Responsible for organizing annual CPR training, purchasing of emergency supplies and monthly maintenance of all office defibrillators.
Dec 2011Jul 2008

Senior Executive Assistant to CEO (promoted from Executive Assistant)

Rakuten Marketing, New York, NY
  • Scheduled and facilitated internal meetings & external client meetings worldwide.
  • Arranged complicated domestic and international travel itineraries.
  • Drafted correspondence on behalf of the CEO.
  • Created PowerPoint presentations and reports utilized in executive meetings.
  • Presented at the All Company meeting on a quarterly basis.
  • Prepared expense reports and tracked executive budgets.
  • Tracked vacation and paid-time-off days for 30 Executives.
Sep 2004Dec 2007

Office Assistant and English Instructor

Aeon Corporation-Asahikawa, Japan
  • Contracted over 250 new clients through interviews and trial lessons.
  • Increased sales of educational materials by 150%.
  • Revolutionized the filing system and implemented the use of a new class scheduling system.
  • Trained new employees on operations.
  • Planned original lessons and taught clients from ages two through eighty.
  • Created advertisements, educational posters, monthly newsletters and organized marketing events.
Jan 2012Mar 2013

Senior Strategist, Corporate Services

Rakuten Marketing, New York, NY
  • Coordinated the renovation of 33,000 square feet of office space which displaced 186 employees.
  • Organized over 300 boxes of Accounting, Legal and client files for offsite storage.
  • Implemented the documentation of processes, improving backup coverage during a team member’s absence.
  • Created a guide explaining conference room equipment, instructions for company software, an organizational chart with employee photos and a floor plan depicting seating for 186 employees.
  • Saved the company 72 hours of employee time per month by revamping the new employee training system.
  • Reduced the costs of transportation, hotels, catering and wireless phone services through the negotiation of corporate rates and discounts.
  • Revised expense guidelines in collaboration with Accounting.
  • Assisted Corporate Technology in troubleshooting various technology issues and prepare the employees for any major changes like switching servers or programs utilized company-wide.

Aug 2003May 2004

Resident Advisor

Rutgers Residence Life, New Brunswick, NJ
  • Built a community environment within the dormitory by planning and implementing educational and social programs, in addition to designing informative and creative bulletin boards.
  • Conducted student meetings to discuss university policies and encourage communication between members of the student body.
  • Acted as an intermediary agent to reconcile differences among students.