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Nicole Sanchez

Customer Service Representative/ Administrative Assistant

Work experience

Mar 2015May 2015


Prometric Test center

Interact with examinees by assisting with test set up, administer test, check in & out, and seat examinees. Follow all written and oral directions provided by the Testing Center Coordinator. Organize, distribute and collect all test materials as directed by the Room Supervisor. Maintain test security to ensure confidentiality, integrity of test materials, and test procedures. Transport test materials to and from testing room. Maintain a professional and pleasant atmosphere to create an environment for optimal test performance for all examinees.

Jan 2014Nov 2014

Account Representative level 2


Fulfills personal orders by clarifying desired information; completing transactions; forwarding requests. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features and items available for our customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Within 5 months I was promoted to a chat rep and fulfilled all orders or escalated issues via web. 

Jun 2013Sep 2013

Phone Banker

Wells Fargo

Resolve customer concerns over the phone; Offer products that meet customers’ ongoing financial needs; Use critical thinking problem solving skills to deescalate any issues over the phone.

Nov 2011May 2013

Guest Service Representative

Extended Stay Hotel

Provide fast and friendly genuine hospitality, check in & out guest, book and cancel reservations. Give 100% guest satisfaction by accommodating guest requests and needs. Resolve and deescalate any guest issues.


Nov 2007Oct 2008


Empire Beauty School
Jan 2002Jan 2006

General Diploma

Liberty High School


In & Outbound calls

Taking inbound sales calls and reaching out to customers with any order related issues.


Proficient use of office equipment including fax, copy, and scanning. Proficient use of Microsoft word, excel, outlook. Writing corresponding emails to leadership, colleagues, and customers. I also have excellent SAP knowledge and data entry skills.