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Summary

  • Highly creatively ambitious and goal oriented
  • Fluent in Portuguese and English, proficient in Spanish and conversant level of French.
  • Dynamic and friendly professional, able to establish positive connections and perceive clients needs.
  • Skilled in cultivating excellent relationships with both clients and colleagues.
  • Lifelong love of travel and the cultural and educational insights it provides. Traveled throughout Europe, Canada and the U.S.

Work experience

Car Rental Agent

Oasis Rent-a-Car
Receive telephone calls and handle customer issues 
Oct 2011Jul 2015

Warehouse Operator

Walmart Logistics

Work efficiently and effectively as part of a team, pick and pack orders for Walmart, and ensuring customer satisfaction, both internally and externally. 

Apr 2011Sep 2011

Cashier/Waiter

Seara - Cafe and Bakery shop

Responsible for continuous customer care and satisfaction standards, product awareness and introduction.

Dec 2010Mar 2011

Customer Contact Agent

Sunwing Vacations

Created a management process to follow up on client orders and requests, ticket sales, travel accommodations and the necessary travel and medical documentation; the utilization of this process enhanced productivity and customer base.

Oct 2009Dec 2010

Sales Associate

Zellers Inc.

Executed transactions such as documenting cheques, payments, deposits and withdrawals, credit card and voucher transactions and the process of returns and exchanges.

Education

Feb 2009Sep 2010

International Travel and Tourism Diploma (CITC Level II Endorsed)    

Travel College Canada
Sep 2008Feb 2009

OSSD - Ontario Secondary School Diploma

Bishop Marrocco/Thomas Merton

Skills

Leadership 
Time Management 
Analytical

 

References available upon request