Nicole Oom

Service Operations Specialist


To secure a long term position with a well established organization with a stable environment that will lead to a lasting relationship. Straying away from working in a call center and would like a more hands on position that I can stick with for many years to come. 

Work experience

Work experience

Service Operations Specialist

Jun 2015 - Nov 2015
Farmers Insurance

Titled as a Service Operations Specialist, processing billing for Home and Auto policies. Spoke with agents and insureds via phone all day and took calls from customers to make payments and send out refund checks. Fixed any issues with billing accounts and provided excellent customer service daily. Strong knowledge of the insurance field. Current position. 

Sub Contractor

Dec 2014 - Feb 2015
Green Cleaning LLC 

Temporary sub-contracting position at Green Cleaning LLC doing construction clean up. Working on scaffolds cleaning commercial building windows. Mostly commercial building work, cleaning up after construction to make building readily available for move in. Carried up to 50 pounds of equipment each day. Strong experience in professional cleaning. 

Refinance Processor

Sep 2012 - Dec 2014
First American Mortgage Services

Processed mortgage refinances, many of which were HARP loans. Took customer calls all day in solving liens and judgments on their mortgage title. Communicated with county recording offices daily and created deeds to be recorded. Worked with subordination departments with several banks. I am very experienced in the mortgage industry. 

Server, Barista, Food Prep

Mar 2012 - May 2012
Panera Bread 

Served food and bussed tables. Ran the barista station making coffee, lattes and smoothies. Did line work making sandwiches and salads. Cleaned and organized inventory before and after shifts. Great organization and food safety skills. 

Utility Worker

Oct 2011 - Feb 2012

Organized items and returned them to shelves. Collected and organized shopping carts. Cleaned grocery aisles. General utility work experience. 

Shipping and Packaging

Jan 2010 - Aug 2010
Admiral Petroleum Company 

Recorded inventory daily. Packaged bulk goods daily for shipping. Shop clean up daily in a factory environment. Acquired strong organization and time management skills. 



High School Diploma

Jan 2012 - May 2012
Northview High School

Transferred from Lowell and received Diploma from Northview High School

High School Education

Sep 2009 - Jan 2012
Lowell High School

Highlights and Skills


Very strong customer service skills as I have been in customer service for years. 

Strong knowledge of insurance and mortgage. 

Detailed professional cleaning skills. 

Computer and program skills. 

Experience working with many different banks and insurance companies. 

Detail oriented. 

Excellent time management. 

Contact Information 

3556 Greenview CT, APT 801

Grand Rapids, MI 49546

Phone: 616-307-1764