Tech Data, Clearwater, FL
- Prepared email quotes and promotion requests, bids and special pricing.
- Provided order maintenance and order resolution.
- Provided support for vendor programs and promotions.
- Optimized pricing in order to provide customer accounts with top line discounts through “best in class” expertise on vendor promotion programs.
- Utilized SAP and HP’s Watson to input orders into the IT system and resolve customer related questions and order issues to ensure business continuity.
- Collaborated across departments in order to draft improvement measures for the sales-order process.
- Edited, maintained and oversaw an accurate pipeline tracker with appropriate levels of customer service and follow-up.
- Provided data in support of forecasting activities and analysis.
- Acted as a designated administrative point of contact for vendor partners, customers, and internal resources.
- Maintained expertise on vendors, products, programs, competition, and market to answer inquiries in a professional and accurate manner.
- Engaged with customers and internal partners, to continuously identify and alert consultants about future sales and growth opportunities.