Decreased financial inconsistencies on SAP by redesigning and optimizing processes in purchasing, inventory, service activation and QA controls.
Headed a physical inventory cleanse which lead to the merging of two warehouses, saving $180K USD/year in costs.
Engineered a new reverse logistic with savings of $750K USD/year in costs.
Formulated a new fixed asset structure for better control and analysis.
Incorporated SLAs, OLAs and KPIs to measure the evolution of process performance and to identify weak processes.
Empowered users during process optimization while inspiring environmental considerations on recycling (i.e. battery disposal)
Established a Center Of Excellence definition according to ITIL - CoE structure, HP Service Manager, documentation and first level analysts training.
- Business Process Reengineering of Satellite TV (DTH) LoB, CLARO, Panama
- Roll Out & Maintenance SAP 6.0, CLARO, Panama and Colombia - Led by Deloitte
Keywords: BPM, KPI, SLA, OLA, COE, SAP, MM, MDM, Roll Out, Solution Manager, ChaRM, Purchasing, Inventory, Process Optimization, Unit
Testing, Trainings, Manuals