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Business Analyst with over 7 years of experience in process management and re-engineering. Able to quickly identify business needs, perform gap analysis and requirements gathering, translate business needs and improvement opportunities into detailed solution requirements, process models, dashboards, metrics and process transformations. Solid experience in solution testing including the planning, testing, and reporting of Usability/User Experience and Business Requirements Test for User Acceptance. Vast experience in complete SAP implementation projects and maintenance. Certified in SAP MM 6.0 EHP 6. Knowledgeable in Analytics, SAP, BPM, and PM. Proficient in English and Spanish.

Core Skills

  • Cross-functional: Leadership, Team Work and Collaborative Work, Planning and Strategic Thinking, Analytical Thinking and Research, Communication (Written and verbal), Strong Analytical Skills, Problem Solving Skills.
  • Analysis and Documentation: BPM (Plan-Do-Check-Act Life Cycle), Gap Analysis, Business Requirements Document (BRD), Business Blueprint, Project Plan, UML Diagrams, BPMN, AS-IS & TO-BE, KPI, Cause-Effect Matrix, Fishbone Diagram, 5 Why’s, Kano Analysis, Run Charts, 5S, Pareto, Benchmarking, Unit and Integral Testing, UAT, Dashboards on Excel, PowerPoint Presentations, Documentation.
  • SAP: SAP MM (Procurement, Inventory Management, Materials Master Data), ASAP Methodology (Waterfall-based), System Integration, MDM, Solution Manager, LSMW, Data Migration, Tables, Fields, BAPIs.
  • Analytics: Tableau, BusinessObjects Design Studio, Analysis for Office, Web Intelligence.
  • Computer Skills: NetSuite, HP Quality Center QC, Bizagi Modeler, C, JAVA, SQL, JavaScript, HTML, CSS, MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project, MS Outlook, SharePoint, Windows, MacOS, Unix, ChromeOS.

Work History


Business Systems Analyst (contractor)

  • Participated in the implementation of NetSuite as the main ERP and CRM platform.
  • Customized transaction forms and fields according to business needs.
  • Performed unit and integral testing of all configurations.
  • Created Workflows in NetSuite for dynamic interaction within transactions.
  • Analyzed and established the baseline for roles and permissions.
  • Created a corporate template for process documentation with the intention to initiate a knowledge base.
  • Modeled and consolidated inventory data from previous accounting systems for uploads into NetSuite.
  • Prepared financial and operational reports for Project Managers and Accounting department.
  • Created dynamic templates for Purchase Orders, Invoices and Credit Memos using HTML, CSS, and JavaScript.

SAP Business Analyst

Global Hitss

  • Conducted working sessions and meetings with major stakeholders - VPs, Directors, Senior Managers, and Operations staff - to gather requirements and understand business needs.
  • Used MS Visio to develop Work Flow Diagrams, Swim-lanes, Use-case diagrams, Process Flow Diagrams to transform an AS-IS to TO-BE process, aligning them to SAP’s best practices.Generated reports and dashboards to perform root-cause analysis and to determine stakeholders’ collaboration.
  • Formulated a new fixed asset structure for better control and analysis while updating CRM data for seamless interaction.
  • Implemented a new reverse logistics structure by extending SAP configuration, documenting requirements for RFP with new cost scheme, performing data cleanse, and training stakeholders.
  • Managed the Requirements Change Process during the solution implementation cycle by analyzing, challenging and getting the approval of the requested changes.
  • Empowered users during process optimization while inspiring environmental considerations (i.e. battery disposal).
  • Established the Centre of Excellences guidelines and definitions according to ITIL - CoE structure, HP Service Manager ITSM, documentation, and training.


  • Reengineered business processes from beginning to end in all areas involved in Claros Satellite TV line of business: Procurement, Inventory, and Operations.
  • Composed a new reverse logistics with savings of approximately $750K USD/year in costs.
  • Optimized physical inventory space which led to the merging of two warehouses, saving $180K USD/year in costs.
  • Performed reconciliation of SAP figures in inventory and G/L accounts with differences greater than 85% and prevented further deviations.

SAP MM Consultant (contractor)


  • Implemented changes to Inventory management during application of IFRS in Mitsubishi Electric Corporations SAP
  • Maintained project documents repository to ensure project deliverables were accessible to the project team.
  • Conducted walkthrough sessions with Subject Matter Experts and various Business Stakeholder to validate that all project and business requirements were captured, considered and appropriately assessed.
  • Developed detailed functional test plans to ensure conformance with original BRD, confirm that system changes worked correctly, existing processes remain unaffected, and user needs were suitably addressed by the process transformation. Test plan included test schedule, test cases, and test scripts.
  • Planned and prioritized work, resources, deliverable, and schedules within the project boundaries.

SAP MM Consultant

Business Network Builders
  • Developed Business Requirements and Specifications based on Companies Projects: HLB Pharma, Monsanto, Maccaferri, and Calsa.
  • Created Business Requirement Documents (BRD) to ensure the business and technical scope of the project was well defined and understood by both IT and the business divisions during the implementation of SAP.
  • Developed and coordinated project plans, test plans, and procedures for implementing new processes.
  • Composed all Functional Specification Documentation with deep technical details such as BAPIs, tables, and fields during adjustments to SAP system.Coordinated and executed full solution test including Usability tests and User Acceptance Tests.
  • Prepared user guides and trained end user on the new system.


  • Redesigned business processes by replacing non-standard processes with SAP’s best practices.

SAP Support Supervisor

EDS, an HP Company
  • Supervised SAP Centre of Excellence of 20+ analysts for Latin Americas region.
  • Managed and controlled IVR and skill levels for all inbound calls.
  • Headed ITSM migration from Vantive to HP Service Manager, assuring ITILs guidelines.
  • Focal Point for all SAP UATs.


  • Enhanced SLAs to its highest levels even during Work Force Reduction due to HP acquisition of EDS.