Nicolae Irimia

Nicolae Irimia

Portfolio

Skills

Software skills:

Network TCP/IP

Advanced knowledge of Microsoft Windows XP/Vista/7

Advanced knowledge of Microsoft Windows Server 2000/2003/2008

Good knowledge of Microsoft Exchange Server 2003/2007

Good knowledge of SQL statements

Good knowledge of Microsoft Office

Advanced knowledge of SalesForce CRM

Advanced knowledge of Oracle CRM OnDemand

• Hardware skills:

Good knowledge of all hardware components for desktops/servers and printers

Skills

Skills

English

Work History

Work History
Aug 2013 - Present

Functional Testing - Team Leader

TEAMNET INTERNATIONAL SA

Responsibilities:

• Coordinate testing process

• Allocate resources for all test applications

• Ensure internal communication within the team, hold team meetings, keep team up-to-date with changes that affect them, get feed-back and follow up actions as required.

• Create, develop and improve career plans for each team member

• Monitor relevant KPI's of all team members

• Support the team members in case of problems or escalation, be the first point of referral for escalated queries or problems with the infrastructure, network or systems, intervene in stressful situations.

• Estimate the duration of the test

• Create test plans

• Monitor risks

• Develop recovery plans

• Develop weekly statuses on the evolution of business

• Meet professional goals and targets based on the performance indicators at the individual, department, company level

• Ensure procedures are followed in accordance with TeamNet quality standards and work instructions.

• Maintaine and improve the reporting procedures

Jun 2012 - Jul 2013

Specialist Support Engineer

NETSUN SOFTWARE SRL

Responsibilities:

• Represent NetSun Software and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in company’s products or company’s services.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.

• Coordinate with team members to manage daily team workload.

• Determine root cause, temporary workarounds and permanent corrective actions for recurring incidents.

• Prepare/Update the related documentation of the integrated service

• Help customers understand the application so they can configure and use it properly.

• Collaborate with internal teams on complex problems.

• Participate in activities and contribute ideas designed to improve customer satisfaction.

• Keep and update source code libraries, build releases according to internal procedures

• Lead bug triage meetings and prioritize issues based on the client and project needs

• Own the lifecycle of issues/bugs being recorded, tracked, resolved and closed

Nov 2008 - Jun 2012

Specialist Support Engineer

PANDA SECURITY ROMANIA

Responsibilities:

• Represent Panda Security and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in Panda Security products.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.

• Coordinate with team members to manage daily team workload.

• Determine root cause, temporary workarounds and permanent corrective actions for recurring incidents.

• Respond to incoming questions/issues from sales department in a timely manner

• Provide initial assistance for installations, configuration and issue resolution for all supported hardware and software products on customer side.

• Review all technical documents for public auctions

• Provide technical training for partners and customers

• Maintain high customer satisfaction results

• Establish inventories for hardware, software and office equipment.

Mar 2007 - Nov 2008

Technical Support Engineer

ORACLE ROMANIA SRL

Responsibilities:

• Represent Oracle and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in Oracle CRM products.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.

• Coordinate with team members to manage daily team workload.

• Determine root cause, temporary workarounds and permanent corrective actions for recurring incidents.

• Ensure customers are satisfied with CRM OnDemand products and services by providing excellent Customer Care

• Advise clients of CRM OnDemand best practices.

• Maintain high customer satisfaction results.

Mar 2006 - Mar 2007

Technical Support Engineer

OPEN PUBLIC SERVICES

Responsibilities:

• Represent Microsoft and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in Microsoft software products (Windows XP, Vista, 2003 Server, 2003 Exchange server, Terminal Server).

• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.

• Coordinate with team members to manage daily team workload.

• Determine root cause, temporary workarounds and permanent corrective actions for recurring incidents.

• Ensure that all post investigation activities and action items are tracked until completion.

Jul 2004 - Mar 2006

Network Administrator

TRANSOCEAN SERVICES SRL

Responsibilities:

• Install and support LANs, WANs, network segments, Internet, and intranet systems.

• Install and maintain network hardware and software.

• Determine network and system requirements.

• Design and deploy networks.

• Evaluate and modify system's performance.

• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

• Maintain integrity of the network, server deployment, and security.

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches

• Establish inventories for hardware, software and office equipment.

Education

Education

Certifications

Certifications

Microsoft Office 2007 Support Training

Microsoft Romania

Microsoft Windows Vista Support Training

Microsoft Romania

MCP (Microsoft Certified Professional): Exam 70–270: Installing, Configuring, and Administering Microsoft Windows XP Professional

Microsoft Romania

Oracle CRM On Demand Advanced Analytics Workshop

Oracle University

Siebel CRM OnDemand Admin Essential Training

Oracle University

SalesForce CRM Certification

Panda E-campus

TCP/IP Certification

Panda E-campus

Malware Certification

Panda E-campus

ISTQB Foundation Course

ANIS

Project Management Certification

Exelo