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Summary

Highly motivated and resourceful administrator, proficient in both oral and written communications. In-depth understanding of diverse client needs and business methodologies. Established record in effective organization and coordination of projects, special events, meetings and conferences. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multi-tasking to complete multiple competing deliverables in a deadline driven environment. Exemplary ability to seek out ways to improve processes and streamline operations.

Summary of Qualifications

  • Payroll Management
  • Records Management.
  • Administrative Coordination.
  • Event Planning and Customer Service. 
  • Project Coordination and Management.
  • Scheduling and Travel Arrangements.
  • Data Entry.
  • Problem Solving and Critical Thinking.
  • Meeting Minutes and Preparation.

Work History

Sep 2011Nov 2015

Service Leader-Secretary F&B Director & Admin

Traders Hotel(Shangri-La Group)/Best Wester Premier

Shangri-La Hotels and Resorts is a Hong Kong-based company that runs the "Shangri-La", "Kerry" and "Hotel Jen" brands of hotels. 

Best Western International, Inc., operator of the Best Western Hotel brand, operates about 4,000 hotels under the brands Best Western, Best Western Plus, and Best Western Premier.

In 2015 Best Western International, Inc. took over the Traders Hotel run by Shangri-La Hotels and Resorts in Deira, Dubai and launched its first hotel in the UAE under the name of Best Western Premier Deira.

  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Weekly roster of staff based on requirements(events, occupancy etc.).
  • Filing contracts and other important documents.
  • Preparation of log/record books for all sub divisions of department.
  • Maintaining and updating procedure manuals.
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters and other documents, using word processing, spreadsheet, database, or presentation software.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Compile, transcribe, and distribute minutes of meetings.
  • Filing and updating of all personnel files Liaising with travel agents for booking of flight tickets for complete F&B department.
  • Tracking, updating and confirming of leave(annual, sick, unpaid, compassionate etc.)
  • Analysing guest comments and taking relevant action.
  • Representing department in staff council-planning activities & outings for complete hotel staff.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems. 
Mar 2011Sep 2011

Guest Service Officer

Park Hyatt Goa Resort and Spa

An American international company and operator of hotelsHyatt brand extensions include Park Hyatt, Grand Hyatt,Hyatt Regency, Hyatt Resorts, Hyatt Hotel, Hyatt Place, Hyatt Summerfield Suites, Andaz and the Hyatt Vacation Club.

  • Maximizes room sales and revenues for the hotel.
  • Greet, register, and assign rooms to guests of hotel.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Review accounts and charges with guests during the check out process.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Handles guest complaints/concerns.
  • Prepares welcome cards and keys for arrival FIT guests.
  • Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
  • Ensures strict control of room keys for guests and other departments.
  • Ensure a speedy telephone and message service at all times for guests
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Oct 2010Feb 2011

Customer Service Representative

Thomas Cook Pvt

A British global travel company listed on the London Stock Exchange. The group owns a number of tour operators, as well as charter airlines based in the United Kingdom, Belgium and Scandinavia. Thomas Cook also owns the scheduled airline Condor and booking website Hotels4u.

  • Solely managing the Thomas Cook Office in Calangute, Goa.
  • Handling all customer queries and grievances.
  • Promoting and selling excursions to walk-in guests.
  • Preparation of welcome packs for new arrivals.
  • Coordinating between sales reps and Thomas Cook guests.
  • Assisting with the arrival and departure of guests thrice a week.
Feb 2010Aug 2010

Customer Service Representative

Hutchison 3 Global Services Pvt. Ltd.

Incorporated in the year 1999 in India, 3 Global services is a 100% subsidiary of Hutchison Whampoa Ltd. Hutchison Whampoa is one of the world’s leading owners and operators of telecommunications and internet infrastructure.

May 2009Jan 2010

Sales Executive

Sanda Wellness

Founded and Envisioned by Ajit Patel, Ex-CEO and founder of a successful British Healthcare company, Sanda Wellness promotes good health, happiness and lifestyle to customers and empowers them with a wide range of well researched products and innovative services.

May 2008Mar 2009

Event Coordinator

Satyakam Event Management

An agency based in Goa providing turnkey services in conducting Team Building Events & Outbound Training Programs in Goa for the Corporate Sector. It has conducted over 350 Team Building programs till date.

Languages

English:Extremely proficient in spoken and written.
Hindi:Proficient in spoken & intermediate in written.
Konkani:Proficient in spoken & intermediate in written.
Portuguese:In the process of learning language.

Education

2008

Bachelors Degree In Commerce

St. Xavier's College of Arts, Science & Commerce

Major in Business Management, Industrial Organisation & Management, Tourism & Hotelry and Business Economics

Personal Achievements 

Represented the State of Goa in basketball at the National Level for 6 consecutive years.

Personal Details

Date of Birth: August 26th, 1987
Gender: Female
Passport No: GA080540
Nationality: Indian
Visa Status: Residence (Husband's Visa)