Download PDF

Work experience

Apr 2002Oct 2008

Director, Service Delivery Manager

CGI Group Inc.

- Responsible for all IT Services for a large international provider of digital document management technology and services.

-Managed 55 resources and vendors in multiple locations supporting 150 locations across Canada, USA and El Salvador. This included, hiring, training, mentoring, performance, policies, benefits, salaries, career planning and leadership.

-Managed off-shore application development resources (India).

-Managed 3 Data Centers and 2 Infrastructure teams located in the USA.

-Managed 2 service desks and 2 desktop teams.

-Negotiated, measured and reported 25 SLAs.

-Responsible for change and configuration management process ensuring SOX compliance.

-Responsible for procurement and asset management of desktops, laptops and infrastructure.

-Handled Incident Management and client escalations to the client’s satisfaction.

-Ensured incidents and processes were documented in a Knowledge Base.

-Ensured backups were done and stored off site to meet SOX compliance.

-Managed a Budget of $11 million.

-Strategic Planning, Business Cases, Continuous Process Improvements & Projects including;

oRedesign of network architecture to address failures.

oWorked with Applications teams, Vendors and staff on version control/upgrades for servers.

oDesign, planning and migration of multiple servers to VMware.

oPlanning a new SAN (Storage Area Network) storage solution.

oCapacity planning of servers, storage and network (LAN/WAN).

oAdditional services, applications and hardware including automation of batch jobs using Control-M.

oAutomated alerts for various servers and applications including SAP and Oracle using Tivoli.

oStandardized ticketing tools to Remedy to follow ITIL processes.

oUpdating and testing Business Continuity and DRP plan with SunGard.

oTransformed processes and automated data flow through system interfaces for efficiency and more stringent security.

-Re-prioritized projects and resources based on evolving client requirements.

-Kept client and my management updated on the projects & budgets.

May 1981Mar 2002

Senior Manager, IT

STS Systems

Managed application development and remote support for retail clients worldwide for POS, installations and upgrades of software and hardware as well as client training. Also managed ssupport for hardware and software applications of retail and petroleum clients. 


Jan 1978May 1981

Bachelors of Science

McGill University


Managed Desktop teams in multiple locations and multiple industries.
Managed infrastructure teams including DBAs and Sys Admins for Unix, Wintel, LINUX, AS400, AIX
Service Desks
Implemented and managed service desks for various industries including retail, manufacturing, banking, telecom, aerospace and petroleum
Vendor Management
Selected, negotiated and managed vendors for hardware, software and IT services.
Project Management
Directed project managers on various projects including infrastructures, telephony, processes, service desks, desktops, workforce management, POS and much more


Nicholas Stamoulos has over 25 years experience in all aspects of information technology. He has held positions of increasing responsibility working with national and international companies.

He has provided services in the Banking, Retail, Manufacturing, Aerospace, Telecommunications, Health care, and Petroleum sectors. He has superior inter-personal skills and a very strong track record in long term relations with piers, vendors and clients. He has a mature understanding of the importance of providing focused customer service and support at all levels of a client’s organization. He has excellent communication skills and an ability to effectively lead a multi-functional team.

He has a thorough understanding of Information Technology and some of his achievements include: moving/merging Service Desks resulting in a $2.5M savings, New storage (SAN/NAS) solutions, negotiating with vendors on SLAs to meet business requirements, process improvements resulting in cost reductions of $1M, implementation of ITIL processes, implementation of Seibel Call Center, implementation of IEX TotalView and Novo QA systems resulting in cost reductions and increased customer satisfaction

Competencies include:

·Project Management & Contract Negotiation            ·Vendor Management

·Proposal Management·Service Desk

·Procurement                                                           ·        Asset Management

·Strategic Planning                                                  ·Continuous Improvement

·Desktop Support                                                    ·IT Infrastructure

·Telephony                                                              ·Business Continuity/DRP

·Workforce Management                                          ·Data Centers


Enjoy team sports, electronics and travel. Also was a member of High School Governing Board, Treasurer of Governing Board, Chairman of Orientation Committee, and Parent Delegate on School Board.